IT Ops and Incident Manager

2 weeks ago

Singapore Assurity Trusted Solutions Full time

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.
We are seeking an IT Ops and Incident Manager to lead our operations team and ensure the effective management of incidents within our IT environment.
A brief summary of your job responsibilities:
Oversee incident management processes, ensuring timely resolution and minimal disruption to services.
Coordinate with various teams to efficiently manage incidents and ensure effective communication throughout the incident lifecycle.
Define and implement operational standards, best practices, and procedures for incident management.
Conduct post-incident reviews to improve processes and prevent recurrence of incidents.
Monitor system performance and availability, taking proactive measures to mitigate potential issues.
Lead IT operations activities, ensuring seamless service delivery and compliance with internal and external standards.
Work with senior management to report on incident trends, service performance, and improvement initiatives.
Provide leadership and mentorship to the ops and incident management team, fostering a culture of continuous improvement.
Minimum Qualifications:
Minimum 5 years of experience in IT operations and incident management roles.
Strong knowledge of ITIL best practices and certification, preferably ITIL v3 or v4.
Experience with incident management tools and IT service management software.
Proven ability to lead and manage teams in a fast-paced IT environment.
Excellent communication, interpersonal, and problem-solving skills.
Familiarity with IT infrastructure, security principles, and operational risk management.
Ability to manage multiple priorities and projects effectively.
Join us and discover a meaningful and exciting career with Assurity Trusted Solutions
The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".
We thank you for your interest and please note that only shortlisted candidates will be notified.
By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS's privacy statement which can be found at: or such other successor site.
We promote a learning culture and encourage you to grow and learn. A competency framework is in place to help you grow your career with us.
#J-18808-Ljbffr

  • IT Ops and Incident Manager

    2 weeks ago

    Singapore Assurity Trusted Solutions Full time

    Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a...

  • Ops Manager

    2 weeks ago

    Singapore KRIS INFOTECH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:Opportunity for Ops Manager to oversee production support and operational activities across multiple tracks. Manage production incidents, drive operational enhancements, and ensure seamless collaboration between clients and internal teams. This role demands strong leadership, stakeholder management, and a...

  • Strategic Incident Manager

    1 week ago

    Singapore beBeeCustomer Full time

    Live Ops Specialist RoleEpic Games seeks a Live Ops Specialist to join our team. The ideal candidate will have a strong background in incident management, customer advocacy, and cross-functional collaboration.Provide exceptional player experiences through data-driven decision making and proactive incident response.Analyze incidents and monitoring data for...

  • IT Ops Manager

    1 week ago

    Singapore PEOPLEBANK SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesIT Ops Manager (Production Support)12 months contract Onsite work arrangementThe OpportunityOversee production support and operational activities across multiple tracks. The ideal candidate will manage production incidents, drive operational enhancements, and ensure seamless collaboration between clients and internal teams.Incident...

  • Ops Support Executive

    6 days ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    **Ops Support Executive (102)**: **Responsibilities**: - Provide 1st level troubleshooting to customers - Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers - Able to do initial diagnostic, categorization, set priority, dispatch...

  • Incident Manager

    1 week ago

    Singapore NETS Group Full time

    Join or sign in to find your next job Join to apply for the Incident Manager role at NETS Join to apply for the Incident Manager role at NETS The ITSM team ensures BCS ITIL processes are operationally relevant and optimized with sufficient controls, providing Technology Teams with a framework to operate and deliver IT services to our customers.The Incident...

  • Ops Manager

    3 weeks ago

    Singapore NAM SOON TIMBER PTE LTD Full time

    Roles & ResponsibilitiesKey Responsibilities:l) Tabulation and submission of employees' OT2) Update Daily Workers Allocations via Google Sheet (Schedule)3) Ops/Project Management & Coordination -Attend Site meeting / Clarify detailing with client (s)4) Inventory Management (Timber / hardware) / Stock take 5) Ops/Project Paperwork (if necessary)6) Chair...

  • Head of IT Ops

    2 weeks ago

    Singapore Pinpoint Asia Full time

    Head of IT Ops (Incident Management) - Leading FSI Head of IT Ops (Incident Management) - Leading FSI Pinpoint Asia Singapore Apply now Posted 2 days ago Permanent S$20k - S$25k per month + Performance Bonus & Medical Managing Consultant at Pinpoint Asia Limited We're looking for an experienced IT Ops / Incident Management professional to join a leading...

  • Head of IT Ops

    2 weeks ago

    Singapore Pinpoint Asia Full time

    Head of IT Ops (Incident Management) - Leading FSIHead of IT Ops (Incident Management) - Leading FSIPinpoint Asia Singapore Apply now Posted 2 days ago Permanent S$20k - S$25k per month + Performance Bonus & MedicalManaging Consultant at Pinpoint Asia LimitedWe're looking for an experienced IT Ops / Incident Management professional to join a leading...

  • Head of IT Ops

    2 weeks ago

    Singapore Pinpoint Asia Full time

    Head of IT Ops (Incident Management) - Leading FSI Head of IT Ops (Incident Management) - Leading FSI Pinpoint Asia Singapore Apply now Posted 2 days ago Permanent S$20k - S$25k per month + Performance Bonus & Medical Managing Consultant at Pinpoint Asia Limited We're looking for an experienced IT Ops / Incident Management professional to join a leading...