Assistant Manager, Customer Service

7 days ago

Singapore Sime Darby Motors Group Full time

Assistant Manager, Customer Service page is loaded## Assistant Manager, Customer Servicelocations: Singapore | Central Singapore | SD Performance Center (OSG1)time type: Full timeposted on: Posted Todayjob requisition id: JR **Company :**Performance Motors Limited**"Build the Future of Automotive with Us."**Since 1979, Performance Motors Limited (PML) has been an authorised dealer of BMW cars and official importer for BMW Motorrad in Singapore. As a long-time partner of this German luxury automotive brand, PML has come to be associated with great performance, driving pleasure and service excellence.As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we're connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.**What You'll Be Doing**As the ***Assistant Manager, Customer Service,*** you will lead and support the Motor Claims team in delivering exceptional customer service, ensuring efficient accident reporting processes, and driving customer satisfaction through proactive engagement and operational excellence.**Customer Engagement & Service Excellence*** Ensure all customers are greeted promptly upon arrival and offered assistance throughout their visit.* Clarify the purpose of each customer's visit and ensure they are attended to by the appropriate Motor Claims Advisor.* Provide accurate information on waiting times and manage customer expectations effectively.* Proactively assist and engage with customers in the reception area to identify and fulfill their needs.**Accident Reporting & Claims Advisory*** Guide customers through the accident reporting process, ensuring all required documents are submitted.* Advise customers on the appropriate type of claim to pursue based on their situation.* Clarify customer mobility options and provide support where necessary.* Assist with customer vehicle collection when the assigned Motor Claims Advisor is unavailable.**Operational Support & Escalation*** Ensure proper follow-up on accident reporting cases to meet work request timelines.* Escalate unresolved issues to the relevant Manager as needed.* Refer to the Workshop Manager for assistance in addressing complex customer needs.* Maintain familiarity with the organizational structure to escalate issues effectively.**Performance & Initiative*** Actively contribute to achieving the monthly Net Promoter Score (NPS) targets.* Originate and develop constructive ideas, especially during promotions, awareness campaigns, or discount periods.* Seek new assignments and opportunities to improve service delivery and customer experience.**Who We're Looking For*** Minimum Diploma holder with at least 8 years of experience in a Customer Service and Retail environment, including at least 2 years in a supervisory role.* Prior experience in the Automotive Industry is required.* Experience working in a Body and Paint Department is advantageous.* Be part of a trusted brand with a regional footprint* Work with cutting-edge automotive technology* Grow your career in a supportive, performance-driven culture #J-18808-Ljbffr

  • Customer Service Officer

    6 days ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Customer Service Manager

    2 weeks ago

    Singapore ENG HUA AUTOMOTIVE SERVICE CENTER PTE. LTD. Full time

    1. Role Description: This position reports to the Director and interfaces with customer service staff and Operations Department. Eng Hua Automotive Service Center is committed to providing an employee-focused culture for employees to meet necessary performances and to grow and improve in their skills and experience. 2. Specific Responsibilities: -...

  • Customer Operations Maestro — Scale

    5 days ago

    Singapore Momos Customer Engagement Full time

    A customer experience management company in Singapore is seeking a Customer Operations Associate to enhance service quality. You will manage the operations of the team, ensuring efficient resolution of customer inquiries while collaborating with leadership for process improvements. Candidates should have 3 to 5 years of experience in customer operations and...

  • Sales & Service Associate

    1 week ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    2 weeks ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    6 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    6 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    1 day ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Senior Executive

    1 week ago

    Singapore Civil Service College Full time

    **What the role is** **What you will be working on** - Are you passionate about customer service? Do you want to be at the heart of learning in the Public Service? Then this is the role for you. As part of the Customer Experience team in CSC, you will: - Be part of the team to drive and promote service excellence in CSC - Advocate CSC’s service standards...

  • Sales Customer Service Representative

    6 days ago

    Singapore FAR EAST SERVICE CENTRE PTE. LTD. Full time

    Job Responsibilities: - Develop and maintain strong relationships with customers by understanding their needs, addressing inquiries, and providing personalized assistance. - Acquire in-depth knowledge of our products and services to effectively communicate features, benefits, and value propositions to customers. - Provide timely and accurate assistance to...