Vice President, GCIB KYC Onboarding, Singapore
3 weeks ago
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us
The Function
The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) onboarding requirements, periodic refreshes, and remediations. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates to Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.
The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country-specific documentation requirements in a timely manner.
In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory changes that could influence processes and identify opportunities that enhance the client experience.
The Role
The GCIB KYC Onboarding Specialist (KOS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for KYC Onboarding in a timely manner in order to meet new business deadlines.
Role Responsibilities
Work with Bankers, Ops, and relevant parties to determine requirements for a given client’s onboarding
Outreach to clients requesting and collecting KYC documentation
Serve as the key point of contact for Clients as well as Bankers, Operations, Risk, and other internal functions
Assist in tracking all KYC Onboarding related populations in partnership with the coverage team
For urgent Onboards, help to swiftly remove roadblocks and guide cases until their completion to ensure we meet signing deadlines
Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners
Monitor and understand the risks and impacts of non-compliance with KYC processes, including restrictions, closures, and associated business growth impacts
Gather client feedback on policy, requirements, and/or jurisdictional nuances where given to help improve the Bank’s processes
Understand and adopt process recommendations and procedural updates derived from changes to policy, technology adoption, process enhancements, and remediation of control weaknesses/gaps
Raise process issues and improvements that collectively help our clients
Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, cross-regional teams, and other groups as needed
Ensure timely collection of client required documentation, including follow-up where needed
Ensure the voice of the client is heard while adhering to policies, laws, rules, and regulations
Ensure performance metrics are met and any exceptions are resolved within required timeframes
Master customer due diligence (CDD) requirements and guide clients as needed to comply
Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply
Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities
Embrace a collaborative and output-oriented culture
Required Skills
Bachelor's degree or equivalent experience
5+ years experience in a client-facing role within the financial services or a related industry
Preferred: Certified Anti-Money Laundering Specialist (“CAMS”)
Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions
Must demonstrate a strong client focus
Excellent interpersonal skills for motivation, collaboration, and encouragement
Professional demeanor: Demonstrating patience, composure, and a positive attitude.
Problem-solving and decision-making skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
Flexibility and adeptness: Handling multiple projects and daily tasks, adjusting to a changing environment, and being adept to new approaches that improve overall work efficiency and effectiveness.
Initiative: Identify process improvements, demonstrate a 'self-starter' behavior and a willingness to help others, and show potential to require minimal supervision.
Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
Excellent proficiency using Microsoft Office products, particularly Microsoft PowerPoint, Excel, and Word
Additional languages desirable: German, French, Italian, Spanish, Mandarin, Korean, Japanese
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