IoT Field Engineer

10 hours ago

Singapore RSK CFSE PTE. LTD. Full time

Overview
The Field Engineer is responsible for identifying, investigating, and diagnosing operational issues associated with IoT nework equipment and sensors through to completion. This role bridges the gap between back-office systems and field deployment, ensuring optimal network performance, device communication reliability, and successful implementation of smart grid initiatives across the service territory.
Responsibilities
Investigations will include cross system checks and validation to confirm the origin of the issue and if further field diagnosis is required
Field diagnosis will include on site investigations of radio communications equipment and sensors (which include communications interfaces) to determine root cause analysis and initiate remedial works as is appropriate
Provides on-site technical assistance to investigate, troubleshoot and repair equipment and software applications as well as serving as an escalation point for these activities.
Where remedial works are required the field tech will create work orders and service tickets to ensure works are completed and issues are resolved ahead of service level requirements
Escalate patterns of issues that may be systemic of underlying trends through problem tickets for further engineering analysis
Lead field deployment of communication infrastructure including collectors, repeaters, and access points
Conduct RF site surveys and network coverage analysis to optimise communication topology
Coordinate installation programs and ensure proper network registration and commissioning
Conduct field testing of new technologies and communication protocols
Develop and maintain technical documentation for field operations and troubleshooting procedures
Technical Expertise
RF Communications: Knowledge of RF propagation, antenna theory, and wireless networking principles
IoT Systems: 1+ years hands-on experience with IoT platforms. (AMI experience of Itron, Landis+Gyr, Sensus, Silver Spring Networks) is preferable
Network Protocols: Understanding of mesh networking, TCP/IP, cellular communications, and PLC technologies
Test Equipment: Proficiency with spectrum analyzers, network analyzers, signal generators, and AMI diagnostic tools
Utility Technology: Knowledge of smart meter hardware, communication modules, and utility metering standards is preferable
GIS Systems: Experience with geographic information systems and network mapping applications
Professional Skills
Problem Solving: Strong analytical and troubleshooting skills for complex technical issues
Communication: Excellent written and verbal communication skills for technical and non-technical audiences
Documentation: Proficiency with technical writing, network diagramming, and reporting tools
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