Community Care Manager, Daycare *

3 days ago

Singapore NTUC Health Co-operative Full time

About Us
NTUC Health Co-operative Limited (NTUC Health)
is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.
Our purpose is to achieve health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.
For more information, please visit or follow us on Facebook, Instagram, and LinkedIn.
Job Description
You will be responsible for the smooth operations of the Senior Day Care Centre (SCC) and the implementation of enriching programmes and activities for the seniors. You will lead an integrated care team that delivers a person-centred care model for our seniors, including persons with dementia. You will take the lead in promoting seniors' independence and maintaining their cognitive and physical functions. You will also ensure that small-group and personalised activities are implemented in the SCC to enable seniors to live with dignity and fulfilment.
Your job scope includes
Case Management & Administration
Complete the Referral/Screening process and accept/reject referrals.
Coordinate and co-conduct Initial Assessments, including documenting information on admission suitability and care planning that fulfil the ministry service requirement
Develop and coordinate the delivery of Discharge plans, including referrals to other providers.
Provide input on process improvement activities
Care Planning
Coordinate a team to support, bi-annually review and update Individual Care Plans (ICPs)
Lead the development, communication and review of non-clinical aspects of ICPs
Input into process improvement activities for ICP development and evaluation.
Care Delivery
Ensure quality of care from the care support team by adhering to Standard Operating Procedures (SOPs).
Investigate and complete documentation for relevant incidents and escalate complex issues to the Cluster Manager timely
Support the collaboration with external agencies, including requests for new services.
Create a supportive and inclusive environment that promotes active social engagement and participation amongst the senior and care staff
Conduct periodic programme audits and evaluations
Stakeholder Engagement
Facilitate and complete the intake, admission and discharge processes with Next of Kins(NOKs) or Caregivers.
Co-conduct post-admission onboarding of Seniors with the clinical team.
Update NOK / Caregiver on changes to ICPs biannual review or changes in clients‘ condition
Address and escalate complaints and feedback from NOKs, Caregivers or Seniors.
Support delivery of events and engagement with stakeholders.
Support Medical Social Worker with Advance Care Plan (ACP) conversations.
Administration & Operations
Be accountable for the centre operating expenses and ensure that utilisation is kept within the centre's budget.
Be accountable for the utilisation and occupancy targets.
Evaluation of vendor's products or services, including managing trialling of and recommendations for new technology or equipment.
Liaise with the town council, building and facilities management on maintenance of centres.
Cascade crisis response SOPs to staff and report to HQ.
Coordinate transportation requests for seniors.
Review and approve roster and leave requests for the Care Team.
Quality Management
Monitor staff compliance with Infection Prevention & Control (IPC) guidelines & standards
Prepare and support Internal and External Audits and implement improvement areas.
Cascade and monitor compliance to non-clinical SOPs.
Evaluate the effectiveness of non-clinical SOPs and provide feedback to the Quality Management team.
People Management
Lead the team to build up a credible professional image and positive branding of NTUC Health
Provide feedback to the planning, recruitment and evaluation of Volunteer Management.
Accountable for workforce planning and recruitment of staff.
Monitor and ensure staff training needs are met.
Support communication and monitoring of staff performance and compliance to Company policies.
You should
Adopt a collaborative approach towards working with internal and external stakeholders.
Possess change management experience and be an effective communicator.
Be proficient in Google Suite Applications and digital tools (i.e. WhatsApp, YouTube, Zoom).
Have a strong sense of adaptability (i.e. being creative and finding new ways of getting things done).
Have a caring, empathetic and patient personality to establish positive relationships with seniors and caregivers.
Possess the ability to lead people and manage clients from diverse backgrounds and levels.
Be proactive and observant in identifying and attending to the needs of seniors and staff.
Possess a growth mindset and embrace continuous learning and development.
Qualifications
Degree holder or equivalent
Possess a minimum of 5 years of experience in managing and leading teams.
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