Senior KYC Analyst

Overview
Senior KYC Analyst (English / Mandarin Speaking)
Location: Singapore (Office)
Type: Full-time
Vertical: Financial Markets
Responsibilities
Serve as the KYC subject matter expert (SME), supporting Client Advisors (CAs) and Market Team Heads (MTHs) on complex due diligence cases and regulatory requirements
Own and manage the end-to-end KYC process, including periodic reviews, onboarding, and trigger events, ensuring completeness, accuracy, and compliance with internal policies and APAC regulatory guidelines
Support the team in addressing volume surges in Periodic KYC Reviews (PKRs) and collaborate effectively with the Front Service Office (FSO) in Singapore
Review and validate client documentation, conduct screening, and secure necessary approvals from Compliance and Business stakeholders
Support a culture of teamwork and collaboration focused on goals and delivery
Adhere to standards for timeliness and accuracy of AML CDD case completion
Collaborate closely with Relationship Managers (RMs), and other front-office teams to guide them through KYC requirements, explain policy rationale, and ensure efficient collection of necessary client documentation
Contribute actively to KYC process improvement initiatives, offering ideas and feedback to drive greater efficiency, quality, and automation
Establish and maintain relationships with key stakeholders across departments
Assist in tracking both Annual refresh population and other KYC-related populations in partnership with the coverage team
Ensure all refresh cases are completed accurately, efficiently, and in full compliance with regulatory and internal policy requirements
Ability to communicate in Mandarin with Chinese clients for business purposes
Eligibility Requirements
Bachelor’s Degree in banking / finance with a minimum of 5+ years of hands-on experience in KYC operations, specifically within Private Banking or Private Wealth Management
Strong KYC/AML expertise, with experience in AML CDD policy standards and industry practices in AML CDD
Excellent stakeholder management and interpersonal skills, with the ability to work across teams and communicate with colleagues at various levels
Experience in a client-facing or direct client interaction capacity (related to KYC data gathering, remediation, or query resolution)
Excellent command over documentation standards, SoW narratives, and justification of risk decisions
Ability to multi-task, work independently, and establish a cooperative and collaborative working relationship
Excellent written and verbal communication, especially in drafting clear, structured KYC summaries and providing well-reasoned recommendations
Experience in PKR KYC/AML operating processes, with knowledge of regulatory requirements for APAC (MAS, HKMA), including specific regulatory nuances and client segments
PKR experience must be with private banks. Preference for those who have worked for private banks in SG or HK
Proven track record in handling complex client structures, including trusts, offshore entities, and high-risk profiles
Proficient in using KYC-related platforms and tools (e.g., CAWB, CBD, AppSuite, Cosima, Factiva, Lexis Nexis), with a strong willingness to adapt to new technologies and systems
Understanding of the operational aspects of products and services used by Banking clients
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt, India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Finance and Sales
Industries: IT Services and IT Consulting
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