Quality assurance specialist
4 weeks ago
Requirement Analyze call center data to generate valuable insights to predict customer trends Track key quality assurance metrics for improvement strategies Monitor KPIs, track quality metrics and provide regular analytics reports to upper management Make recommendations on process and policy improvements from reports Recommend call center QA software and training for customer support teams to meet and exceed customer service expectations Develop and improve knowledge of products and knowledge of call center performance and functional requirements Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality Contribute to call calibration sessions to evaluate agent performance Identify lapses in agents' performance and provide constructive feedback for improvement Engage in customer listening to identify customer pain points and expectations Drive the implementation of improved customer engagement strategies to increase agents' efficiency Serve as an Intermediary for escalations from agents and customers Ensures communication is effectively delivered and appropriately addresses all customer concerns Implement and ensure compliance with the Company's policies on customer service quality Report support teams' performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies #J-18808-Ljbffr
-
Quality Assurance Specialist
7 days ago
Singapore QUALITY MEAT PTE. LTD. Full timeJob TitleQuality Assurance Specialist - Food Safety ComplianceAbout UsAt QUALITY MEAT PTE. LTD., we are committed to delivering high-quality products while ensuring the highest standards of food safety and compliance.Job DescriptionWe are seeking a highly motivated and experienced Quality Assurance Specialist to join our team in Singapore. As a key member of...
-
Quality Assurance Specialist
1 week ago
Singapore QUALITY MEAT PTE. LTD. Full timeJob DescriptionWe are seeking a highly skilled and experienced Quality Assurance Executive to join our team at QUALITY MEAT PTE. LTD.About the RoleThis is an exciting opportunity for a motivated individual to take on a challenging role in ensuring the highest standards of quality and food safety in our manufacturing environment.The successful candidate will...
-
Senior Quality Assurance Specialist
5 days ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeAbout HAYS SPECIALIST RECRUITMENT PTE. LTD.Hays is a global leader in specialist recruitment with offices across the world. Our mission is to improve people's lives by improving their work.About the RoleWe are currently seeking an experienced Senior Quality Assurance Specialist to lead our client's quality management team. This is an exciting opportunity for...
-
Singapore QUALITY MEAT PTE. LTD. Full timeJob DescriptionWe are seeking a highly skilled Quality Assurance Executive to join our team at QUALITY MEAT PTE. LTD. as a Quality Champion.About the RoleThe successful candidate will be responsible for ensuring that all production processes comply with AVA, NEA HACCP guidelines and ISO standards.Assist in driving the implementation of Food Safety and Food...
-
Quality Assurance Specialist
3 days ago
Singapore ARYZTA SINGAPORE PTE. LTD. Full timeJob Title: Quality Assurance SpecialistWe are seeking a highly motivated and detail-oriented individual to join our team as a Quality Assurance Specialist at ARYZTA Singapore PTE. LTD.
-
Quality Assurance Specialist
1 month ago
Singapore TL PRECISION PTE. LTD. Full timeQuality Assurance RoleAt TL PRECISION PTE. LTD., we are seeking a detail-oriented Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and processes.Key Responsibilities:Familiarity with commonly-used QC testing and measuring instrumentsOrganized, methodical, and...
-
Quality Assurance Specialist
7 days ago
Singapore RECRUIT NOW SINGAPORE PTE. LTD. Full timeJob Title:Quality Assurance SpecialistAbout Us:RECRUIT NOW SINGAPORE PTE. LTD.Job Description:We are seeking a highly skilled Quality Assurance Specialist to join our team in Singapore.The successful candidate will be responsible for ensuring the quality of our electronics products and processes, working closely with the Process Engineer and Engineering team...
-
Quality Assurance Specialist
1 week ago
Singapore BV-AQ (SINGAPORE) PTE. LTD. Full timeJob Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at BV-AQ (SINGAPORE) PTE. LTD. in Joo Koon.Company OverviewBV-AQ (SINGAPORE) PTE. LTD. is a leading organization committed to delivering high-quality products and services. Our mission is to provide innovative solutions that meet the evolving...
-
Quality Assurance Specialist
3 days ago
Singapore SUNWARD PHARMACEUTICAL PRIVATE LIMITED Full timeJob Title: Quality Assurance SpecialistSUNWARD PHARMACEUTICAL PRIVATE LIMITED is seeking a highly skilled Quality Assurance Specialist to join their team.The estimated salary for this role is ₹12,00,000 per annum.About the Role:This is a challenging and rewarding opportunity to work in a dynamic environment where you will be responsible for ensuring the...
-
Quality Assurance Executive
1 week ago
Singapore QUALITY MEAT PTE. LTD. Full timeRoles & ResponsibilitiesJob Responsibilities Work closely with all production team on the production process and oversee the day-to-day operations to ensure compliance with AVA, NEA HACCP guidelines and ISO standards Perform the creation and revision of corporate level quality documents that support GMP operations to ensure compliance with GMP guidelines ...
-
Quality Assurance Specialist
1 week ago
Singapore MTC CONSULTING PTE. LTD. Full timeMTC Consulting PTE. LTD. is seeking a skilled Quality Assurance Specialist to join their team in Pioneer.Salary: $4,500 - $5,000 per month (basic) + variable bonus.As a Quality Assurance Specialist, you will work closely with the Process team on in-process audits and FQC audits, collaborating with Process Engineers and the Engineering team on QC...
-
Quality Assurance Specialist
4 weeks ago
Singapore Talent Trader Group Full timeJob Description:Quality Assurance SpecialistTalent Trader Group is seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services.Responsibilities:Develop and implement quality control processes and procedures to ensure product quality and...
-
Quality Assurance Specialist
1 week ago
Singapore AASHISH STEEL ENGINEERING PTE. LTD. Full timeAASHISH STEEL ENGINEERING PTE. LTD. is seeking an experienced Quality Assurance Specialist to oversee the development and implementation of our quality management system.Job Description:We are looking for a highly motivated individual with a strong background in quality control and assurance to join our team as a Quality Assurance Specialist. The ideal...
-
Quality Assurance Specialist
7 days ago
Singapore RECRUIT EXPRESS PTE LTD Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Recruit Express Pte Ltd. The ideal candidate will have a strong background in pharmaceutical quality assurance, manufacturing, or validation.
-
Quality Assurance Specialist
2 days ago
Singapore BV-AQ (SINGAPORE) PTE. LTD. Full timeAbout BV-AQ (SINGAPORE) PTE. LTD.">BV-AQ (SINGAPORE) PTE. LTD. is a leading laboratory in Singapore, committed to delivering high-quality services and solutions to our clients. We are seeking a highly motivated and experienced Quality Assurance Specialist to join our team.">Job Description">The Quality Assurance Specialist will be responsible for ensuring...
-
Quality Assurance Specialist
5 days ago
Singapore KTC CIVIL ENGINEERING & CONSTRUCTION PTE LTD Full timeJob Title:Quality Assurance SpecialistCompany Overview:KTC CIVIL ENGINEERING & CONSTRUCTION PTE LTD is a reputable construction company seeking a skilled Quality Assurance Specialist to join our team.Salary:We offer a competitive salary of SGD $80,000 per annum, depending on experience.Job Description:Roles and Responsibilities:To plan, coordinate, and...
-
Quality Assurance Specialist
1 week ago
Singapore W.H. BRENNAN & COMPANY (PRIVATE) LIMITED Full timeJob OverviewWe are seeking a highly skilled Quality Assurance Specialist to join our team at W.H. BRENNAN & COMPANY (PRIVATE) LIMITED.The successful candidate will have a strong background in quality assurance, with experience in the aviation industry and a proven track record of implementing quality management systems.
-
Quality Assurance Specialist
1 week ago
Singapore HME TECHNOLOGIES PTE. LTD. Full timeAbout the RoleWe are seeking a skilled Quality Assurance Specialist to join our team at HME Technologies PTE. LTD.The ideal candidate will have a strong background in quality control and assurance, with experience in preparing QA documents and submission to customer portals.
-
Quality Assurance Specialist
1 week ago
Singapore NIPPON BUILDERS PTE. LTD. Full timeJob Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at NIPPON BUILDERS PTE. LTD.About the Role:The successful candidate will be responsible for ensuring the quality of all works, reporting on operational procedures related to quality, and providing improvements to the project quality...
-
Quality Assurance Specialist
3 days ago
Singapore MASSTRON PTE LTD Full timeJob OverviewMasstron Pte Ltd is a dynamic and innovative company committed to excellence in production and quality assurance.We are seeking a dedicated and detail-oriented Quality Assurance Specialist to join our team and contribute to our commitment to delivering top-notch products and services.