Catering - Sales Manager (Weddings)

Overview Catering - Sales Manager (Weddings)role at The Ritz-Carlton Hotel Company, L.L.C. Location: The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore. Schedule: Full Time. Job Type: Management. Job Summary The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Education And Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional. 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Core Work Activities Manages sales efforts for the hotel including local corporate and social catering. Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Responds to incoming catering opportunities for the hotel. Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals. Understands the overall market, competitors’ strengths and weaknesses, economic trends, supply and demand, and knows how to sell against them. Closes opportunities based on market conditions and hotel needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Designs, develops and sells creative catered events. Maximizes revenue by up-selling packages and creative food and beverage offerings. Manages catering sales revenue and operation budgets, and provides forecasting reports. Develops menus which drive sales. Executes and supports operational aspects of booked business (e.g., generating proposals, writing contracts, customer correspondence). Participates in daily service basics of the brand. Monitors resolution of guest issues arising from the sales process and channels issues to property leadership or appropriate stakeholders. Ensures successful performance by increasing revenues, controlling expenses and providing ROI for owner and company. Providing Exceptional Customer Service Interacts with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments to ensure guest satisfaction. Executes and supports the company’s Customer Service Standards and hotel brand standards. Delivers exemplary customer service to drive satisfaction and loyalty by understanding customer needs and meeting/exceeding expectations. Builds relationships and loyalty by understanding the customer’s business and offering appropriate solutions. Develops a close working relationship with operations to ensure execution of strategies at the hotel level. Additional Responsibilities Performs other duties, as assigned, to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #J-18808-Ljbffr