Technical Supervisor

2 weeks ago

Singapore NEMS.GROUP PTE. LTD. Full time
Benefits:
  • Monthly Salary: S$
  • 6 working days a week, 11 hours per day

Requirements:
  • Minimum 3 years of technical experience specifically in motherboard repairs for iPhone, Samsung, and Android smartphones.
  • Demonstrated leadership or supervisory experience preferred.
  • Excellent diagnostic and troubleshooting skills.
  • Proficient in English and basic communication to effectively interact with customers, technicians and management.

Job Description:
  • Lead and manage a team of repair technicians in daily operations, ensuring efficiency, high-quality repair standards, and adherence to company policies.
  • Provide advanced technical support and expert-level repair for complex motherboard issues on iPhones, Samsung, and various Android smartphones/tablets, including water damage, sudden death issues, error codes, Apple logo issues, auto-restart, memory upgrades, IC restoration (Touch, Home Button, WiFi, U2 IC, Charging IC, Display IC).
  • Oversee and perform high-precision smartphone glass and LCD display separations, especially for high-end iPhone and Samsung curved LCD screens.
  • Supervise general repair tasks, including LCD, battery, charging port, and button replacements, ensuring quality and efficiency.
  • Conduct technical training sessions and mentoring to develop the skills and expertise of junior technicians.
  • Manage inventory and procurement of technical repair components and equipment, maintaining optimal stock levels.
  • Monitor repair performance metrics, customer satisfaction, and implement continuous improvement strategies to enhance service quality and operational effectiveness.

Skills:
  • Team Leadership
  • Advanced Troubleshooting
  • Microelectronics and Soldering
  • IT and Computer Hardware
  • Electronics Repair
  • Inventory and Stock Management
  • Customer Service

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