SVP, Problem

Description Role overview This position is for an SRE Problem and Knowledge Management Lead within the enabling group, Site Reliability Engineering and Governance (SRE & Governance) department. The role is to strategically lead incident retrospectives, problem management operations, and other SRE activities related to maintenance management, including availability, performance, change management, monitoring, capacity planning, and solutions from emergency response. The Team Lead ensures retrospective activities are orchestrated effectively while promoting a blameless culture in accordance with SRE principles. Responsibilities Mentor the team in the seamless facilitation and conduct of root cause analysis (RCA) activities from end to end Lead facilitation for high-severity incidents, liaising with top/senior management and keeping them updated Prime focal point for presenting in the RCA Forum, Tech Risk Forum, and other senior management meetings to report updates on retrospective findings and action plans Absorb new technology rapidly and apply effectively Communicate well with technical and non-technical colleagues Work to a high standard with agreed timescales Undertake any other tasks or duties that are reasonable and requested by the supervisor or a member of the senior management team Do resource management to ensure problem management activities are carried out effectively and efficiently Provide available platforms and channels to ensure stakeholders are kept updated on results of retrospectives and RCA activities Able to demonstrate authority in the problem management calls Point of contact for assigned incidents of higher severity (from incident retrospective calls to Management Report documentation and publishing) Take accountability for initiatives on enhancement activities related to SRE as a result of retrospectives Collaborates with Engineering Teams within SRE and with LOBs on enabling activities as part of preventive measures Requirements Minimum 15 years of process improvement/RCA exposure and involvement leading discussions as a problem manager or incident commander, preferably in the Technology & Operations space Experience with JIRA, Confluence, Jenkins, Nexus, SonarQube, Bitbucket, S3, Cloud Computing Good exposure to logging and monitoring tools like Dynatrace, Prometheus, Grafana, ELK/ELK Stack In-depth understanding of Incident & Problem Management functions and activities (hardware- and software-related) Work with stakeholders and command centre in troubleshooting, escalating and solutioning critical site incidents Identify recurring system/application issues and collaborate with cloud, infra teams, product development, vendors and other stakeholders to investigate and resolve causes Maintain accurate documentation of incidents including impact details, timelines, and steps taken for mitigation/resolution Strong verbal and written communication skills, particularly effective documentation Min 10+ years of software development, technical support, or operations experience Basic knowledge of Mainframes, Linux, AIX, Solaris and Windows Exposure to enterprise databases (e.g., Oracle, SQL Server, MariaDB, MongoDB, Sybase) Knowledge of systems and multi-tier application and network troubleshooting Essential knowledge and awareness of Public/Private/Hybrid cloud solutions Primary Location Singapore-DBS Asia Hub Job Technology Schedule Regular Job Type Full-time Job Posting Oct 8, 2025, 2:36:27 PM Seniority level Not Applicable Employment type Full-time Job function Information Technology Industries Banking, Financial Services, and Investment Banking Referrals increase your chances of interviewing at DBS