Manager, Business Planning
1 week ago
Overview Manager, Business Planning & Operations - APAC, CSM Join to apply for the Manager, Business Planning & Operations - APAC, CSM role at LSEG . Role Purpose: To enable the APAC Customer Success organization to support retention efforts and strong customer engagement. This role is critical in driving efficiency and effectiveness into CSM workflows through strategic partnership with Regional CS leadership and execution of retention and customer experience programs. The role involves core operations activities, such as meaningful metrics, reporting and analysis, process optimization, and CRM efficiency and reporting. It also involves owning several strategic activities, including CSM program management, technology enablement, and the scaling of global standard process. Responsible for driving global consistency and optimized tools and processes within Region. Partnership will also be required across many functions within LSEG, including product, support, sales, marketing, technology, broader operations teams, and business intelligence. Key responsibilities Drive Retention Best Practices to lead us towards our global retention rate targets. Strong thought leadership for managing renewals and forecasted cancels. Conduct continuous data analysis to find opportunities and develop actionable retention strategies and execution plans. Deliver Regional CS team with performance enablement providing CS leadership with the tools and metrics to improve retention performance across the organization. Support goals setting, tracking, and performance measurement of the business; challenge the organization by working on plans to address opportunities and help drive processes to exceed goals consistently. Support delivery and defining of important metrics & reporting. Support the development and monitoring of annual sales compensation plans. Automation and Technology Enablement Drive continuous enablement of the Gainsight technology platform to drive efficient usage patterns. Support the Gainsight roadmap and operating rhythm to ensure the platform continues to improve and meet end user requirements. Partner closely with the Gainsight Admin team to deliver on the above; reinforce colleague compliance with required standards for maintaining CRM data. Support with definition & delivery of automated customer journeys that enable scale and digital workflows. Connect to Achieve Collaborate cross-functionally with Customer Support, Sales, Product, Implementation, Marketing, Technology, and other groups to optimize interlocks/handoffs between teams, strengthen VoC mechanisms, and build a cohesive post-sale experience for customers. Partner with Refinitiv Academy teams to optimize and grow the program. Partner with Product teams to optimize product upgrade workflows and ensure the CSM teams are set up for successful upgrades with high customer satisfaction. Work with Sales and
-
Business Development Manager
1 day ago
Singapore Council of Estate Planning Full time**Job description** **Business Development Sales Manager** **Responsibilities**: - Work closely with the team to achieve monthly quota - Developing growth strategies and plans - Managing and retaining relationships with clients - Identifying and mapping business strengths and customer needs - Reporting on successes and areas needing improvements -...
-
Training & Events Coordinator
1 day ago
Singapore BUSINESS CONTINUITY PLANNING ASIA PTE. LTD. Full time**Your roles and responsibilities** - Plan and schedule for events and training sessions - Handling course enquiries and course enrollment process - Liaise with different stakeholders such as trainers, learners etc - Manage on-site event deployment operations to ensure seamless and efficient execution. Troubleshoot any issues that may arise during events,...
-
Business Planning Manager
5 days ago
Singapore Singtel Full time**Business Planning Manager**: **Date**:28 Oct 2024 **Location**: Singapore, Singapore **Company**:Singtel Group **Be a Part of Something BIG!** - Support necessary reporting and data needs for business in their decision making and strategic planning - Perform analysis and draw insights proactively that provides value to business - Comfortable with...
-
Manager, Business Plans
1 week ago
Singapore STELLAR ACE OUTDOOR PTE. LTD. Full time**Job Purpose**: As part of the Plans team in Stellar Ace Outdoor, you will work closely with various stakeholders in the strategic planning and compliance functions as well as contract management with Government Authority. **Responsibilities**: - Manage audit, risk, quality control, and budget-related matters - Review and recommend corrective, preventive,...
-
Business Planning Manager
1 week ago
Singapore SUPER BEND PTE. LTD. Full timeTo oversee compliance, statutory permits, quality management, and business development support. This role ensures the company remains audit-ready, environmentally compliant, and fully licensed to operate, while also enabling the company to leverage government grants and incentives. **Key Responsibilities** - Provide management with timely updates and...
-
Business Planning Manager
1 week ago
Singapore SAMSUNG ELECTRONICS SINGAPORE PTE. LTD. Full time**Position Summary** This position will focus on supporting MX team for the Singapore subsidiary, monitoring and reporting on internal KPIs and analyze business including total P&L. **Roles & Responsibilities** - Prepare reports on SCM, operational issues (e.g.: supply issue, aging inventory, low forecast accuracy) and progress of sales to Management -...
-
Business Planning Manager
5 days ago
Singapore Standard Chartered Full time**JOB SUMMARY** - To assist the Co-Head, Corporate Affairs, Brand & Marketing (“CABM”), in coordinating and leveraging internal resources across the CABM teams, and the Bank, as required in the running of the team. **RESPONSIBILITIES** **Strategy** - Be a key contact for the direct reports of the CABM Global Co-Head and other peers across CABM and...
-
Event Management
1 day ago
Singapore Adept Business Consultancy Pte Ltd Full timeCompany Adept Business Consultancy Pte Ltd Designation Event Management / Planning Internship (Investment / Market Outlook) Date Listed 05 Sep 2024 Job Type Entry Level / Junior Executive - Free/ProjPart/TempIntern/TS Job Period Flexible Start, For At Least 1 Month Profession Consulting Industry Consultancy Location Name Singapore - Work from...
-
Business Planning
5 days ago
Singapore BY MARLENA Full timeBusiness Planning will require staff to - Decides how the next collection is going to be; which includes activities such as deciding pricing targets, reviewing samples, and confirming product and sales forecasts. - Partnering with the marketing team for photoshoot dates and promotions - Prepare sales reports, cost sheets, budgets, and, mid-term plans for the...
-
Business Planning Manager
1 week ago
Singapore SUPER BEND PTE. LTD. Full time $90,000 - $120,000 per yearTo oversee compliance, statutory permits, quality management, and business development support. This role ensures the company remains audit-ready, environmentally compliant, and fully licensed to operate, while also enabling the company to leverage government grants and incentives.Key ResponsibilitiesProvide management with timely updates and reports on...