Senior Systems Analyst

5 days ago

Singapore Synapxe Full time

Position Overview
We are hiring a L2 Support canddiate for our SmartCMS project & support for GPC BAU and Revamp projects.
Responsibilities
Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements
The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system
Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
Defect fixes and resiliency related improvements
Assist in training new Staff as well as customers on the technical side of the system and functionalities
Assist in investigation (L1/L2 support) for user reported issues
Able to write and comprehend complex SQL and Automation scripts
Develop mitigating and/or preventive solutions
Requirements
Diploma or Bachelor’s Degree in Computer Science or other highly technical, scientific discipline
1to 4 years of Technical / Application Support experience on multi technology platforms
ITIL v3/v4 certification and strong service oriented experience / background preferred
Experience in IT Service Operations preferred
Strong Knowledge and understanding of IT industry environment and business needs
Proven experience supporting Web / Mobile / Client based applications
Good communication skills
Hands on experience in SQL query
Shift work(24*7)
Apply Now
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