Customer Experience Consultant
1 week ago
Overview Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life. Your Role We are looking for a friendly and professional Customer Experience Consultant to join us in Singapore , steering our customer service to new heights. Responsibilities Provide stellar after-sales support to our drivers, ensuring they have a smooth ride with Lumens. Be the first point of contact for drivers' requests and concerns, resolving them with efficiency and care. Regularly follow up with drivers to gather feedback and check on their experience. Identify opportunities for re-contract deals, and upsell better vehicles or longer lease contracts. Build strong, lasting relationships with our drivers, ensuring they always feel part of the Lumens family. Keep customers updated on the latest promotions and product offerings. Qualifications At least 2 years of experience in a customer-focused role, such as Sales,
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Customer Experience Consultant
1 week ago
Singapore LUMENS PTE. LTD. Full timeRoles & Responsibilities About Us Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for...
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Customer Experience Consultant
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Singapore Qualtrics Full timeAt Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category, serving over 18K clients globally. Building a category takes grit, determination,...
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Customer Experience Consultant
6 days ago
Singapore LUMENS PTE. LTD. Full time**About Us** Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers,...
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Customer Experience Consultant
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Singapore LUMENS PTE. LTD. Full time**Your Role on Our Journey**: As a Customer Experience Consultant, you'll be the go-to person for our drivers after they hit the road in their leased PHVs. Your main task? To make sure every driver feels supported, heard, and valued. Whether it's resolving an issue, answering queries, or just checking in to see how they're doing, your role is crucial in...
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Singapore BGRS Full timeWho is BGRS? At BGRS, we move the people that move the world, enabling opportunities by connecting people and places. We relocate people across the globe, supporting and guiding their journey by administering benefits on behalf of our clients. Synchronized with our clients for success, we transform mobility programs into a means of recruitment,...
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