Customer Experience Consultant

1 week ago


Singapore Lumens Pte Ltd Full time

Overview Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life. Your Role We are looking for a friendly and professional Customer Experience Consultant to join us in Singapore , steering our customer service to new heights. Responsibilities Provide stellar after-sales support to our drivers, ensuring they have a smooth ride with Lumens. Be the first point of contact for drivers' requests and concerns, resolving them with efficiency and care. Regularly follow up with drivers to gather feedback and check on their experience. Identify opportunities for re-contract deals, and upsell better vehicles or longer lease contracts. Build strong, lasting relationships with our drivers, ensuring they always feel part of the Lumens family. Keep customers updated on the latest promotions and product offerings. Qualifications At least 2 years of experience in a customer-focused role, such as Sales,



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