Desktop Engineer
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Performed Desktop Support services to users
This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
Perform imaging/re-imaging
Perform asset inventories
Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
Updates Incident records
Creates and updates work instructions (where necessary)
Document standards and procedures (where necessary)
Requirements:
Experience in Microsoft Windows 10 and Microsoft Office 365
Experience in Intune and Active Directory will be an advantage
Previous IT helpdesk and/or call center support experience, including providing remote support via the telephone or using remote tool will be added advantages
Demonstrate knowledge in the support of workstations, and related components
Ability to prioritize effectively and work with a sense of urgency
Effectively communicates with teammates and manager
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changi village, sg.04 PERCEPT SOLUTIONS PTE. LTD. Full-timeResponsibilitiesPerformed Desktop Support services to users This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations. Perform imaging/re-imaging Perform tech refresh on devices Perform asset inventories Perform technical...
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changi, east region, Singapore ORIENTAL AVIATION INTERNATIONAL PTE LTD Full-timeORIENTAL AVIATION INTERNATIONAL PTE LTD is seeking an IT Helpdesk Technician at Changi Business Park, Singapore. The role covers desktop and peripheral troubleshooting, OS/hardware setup, and end-user support within a 1-year renewable contract. The position requires 1–3 years of IT support experience, knowledge of Windows/macOS, and basic TCP/IP concepts....
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changi, east region, Singapore PERCEPT SOLUTIONS PTE. LTD. Full-timeResponsibilities Performed Desktop Support services to users This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations. Perform imaging/re-imaging Perform tech refresh on devices Perform asset inventories Perform technical...
