Head of Customer Success

Head of Customer Success - Supply Chain (APAC) We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Key Responsibilities As the Head of Customer Success – Supply Chain for APAC , you will serve as the senior executive leader responsible for defining and executing SAP’s Customer Success strategy across the region for our Supply Chain portfolio. You will lead a diverse team of senior Customer Success Managers and Customer Engagement Executives to ensure our customers realize maximum value from their SAP Supply Chain investments, achieve business outcomes, and remain long‑term advocates of SAP. You will act as the executive sponsor for strategic customers, drive adoption and value realization, and partner with cross‑functional leaders to ensure alignment of Customer Success with Sales, Consulting, and Product strategy. What You’ll Do Strategic Leadership & Vision Define and lead the Customer Success strategy for Supply Chain in APAC , aligned to SAP’s global vision and regional business objectives. Drive customer value realization , ensuring SAP Supply Chain solutions translate into measurable business outcomes across diverse industries. Serve as the executive sponsor for key accounts, engaging CXOs and board‑level stakeholders to guide digital transformation journeys. Customer Success & Retention Own renewals, adoption, retention, and expansion KPIs for the Supply Chain portfolio in APAC. Anticipate customer challenges, oversee escalations, and ensure customer satisfaction and loyalty. Champion a customer‑first culture and promote customer advocacy (references, success stories, advisory boards). Lead, inspire, and develop a high‑performing regional team of senior Customer Success leaders and professionals. Foster diversity, inclusion, and growth , ensuring talent readiness to support customer needs and career development. Build a strong culture of accountability, collaboration, and innovation across markets. Cross‑Functional Collaboration Partner with Sales, Consulting, Product Engineering, and Global Customer Success to deliver an integrated, seamless experience for customers. Influence SAP’s product roadmap with customer insights, ensuring relevance and competitiveness in APAC. Collaborate with Partners and Ecosystem players to strengthen customer adoption and transformation success. Business & Operational Accountability Manage regional customer success P&L levers tied to renewals, expansion, and NPS. Monitor operational excellence across the region with robust governance, reporting, and executive dashboards. Represent SAP at industry forums, executive councils, and thought‑leadership platforms across APAC. What You Bring 15+ years of leadership experience in Enterprise Software & Supply Chain Solutions, or SaaS‑based customer success, with a proven record of leading large, regional teams. Deep expertise in Supply Chain Management (planning, manufacturing, logistics, procurement, asset management) with an understanding of cloud and AI‑led transformation. Strong CXO engagement experience , influencing board‑level stakeholders and driving strategic customer outcomes. Demonstrated success in renewals, expansion, adoption, and customer value realization metrics . Exceptional leadership, coaching, and talent development capabilities. Ability to navigate complex, multi‑country APAC environments , balancing global strategy with local execution. Strong business acumen and the ability to link technology with measurable business results. Fluency in English; additional Asian languages a plus. Why SAP? SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insights more effectively. As a cloud company with over 200 million users and more than 100 000 employees worldwide, we are purpose‑driven and future‑focused. At SAP, you can bring your whole self to work, run at your best, and build breakthroughs together. We believe in inclusion, diversity, and equity. We invest in our people’s growth and well‑being, creating an environment where talent thrives. Equal Employment Opportunity SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates may be required to undergo a background verification with an external vendor. #J-18808-Ljbffr