IT Engineer

11 hours ago

Singapore RF360 Singapore Full time

This position is permanent night shift, working hours 7pm -7am. Immediate response to issues that arise in manufacturing line. Attend to tickets for incidents, service requests and alerts or problems with IT system. Maintain ownership of issues until resolution and ensure close timely. Collaborate and work closely with global teams, application teams and third-party vendors to resolve issue and minimal downtime. Log tickets and set priority in ticketing tool and elevate for next level support if needed. Contribute ideas to enhance application to minimize repeating support issues. Work on IT projects and deliver as per schedule. Work as part of a global team to support manufacturing environment. Provide after-hours support for manufacturing related emergencies. Monitor IT incident tickets trending and ensure KPI is achieved. Requirements Working knowledge of IT Hardware and basic understanding of network concept. Ability to learn and master applications used in manufacturing. Willing to work on 12-hour shift patterns. At least 3 years of working experience in clean room environment. Excellent analytical and troubleshooting skill. Ability to manage and meet customer expectation and high customer orientation. Excellent communication and logical thinking mind set. Bachelor’s Degree in Computer Science, Information Technology or related fields. #J-18808-Ljbffr

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