PSA International | Engagement Delivery Lead
4 days ago
Job Title: Delivery Lead
Cognizant is a leading professional services company that transforms customers' business, operating, and technology models for the digital economy. With annual revenues of $18.5 billion and a market value of $35 billion, we help global corporations adapt to market disruptions and build stronger, more agile, and innovative businesses.
The AI&A team helps businesses become more data-centric by building accessible, trustworthy, and future-ready data foundations. We transform decision-making with AI to drive growth and success.
The Delivery Lead role will be instrumental in leading and maintaining strong customer relationships across all Data deliverables, while enhancing our delivery governance to ensure customer satisfaction.
Key Responsibilities:
Serves as a senior liaison for delivery into government and banking services across Singapore, responsible for ensuring quality of delivery.
Working closely with the EPL/EDL/PDLs to improve delivery governance and operational metrics.
Establishes and builds relationships with appropriate peers at the client side. Manages delivery expectations to exhibit exceptional experience to clients.
Drives account penetration through Cognizant's services, capabilities, solutions, and accelerators through continuation and extension of existing programs.
Involves the right stakeholders from Cognizant to ensure that the engagement objectives are met.
Implements service improvement initiatives through automation of certain redundant tasks.
Supervises a team responsible for planning and implementation.
Works with clients (Vice Presidents and CIOs) to meet their objectives throughout the engagement.
Required Qualifications:
12+ years of experience in handling large delivery engagements, preferably across Banking and Financial Services.
Excellent presentation and written communication skills.
Strong analytical and negotiation skills.
Ability to work independently to manage the whole program and respective stakeholders and projects.
Ability to take ownership of key projects' timelines, deliverables, budget, and metrics.
Project/strategic planning and business background with understanding of assigned areas of responsibility.
Extensive experience with global delivery models.
Excellent client management, relationship building, and escalation management skills.
Experience in grooming engagement leads/project managers.
Preferred Qualifications:
Strong exposure to SDLC and Agile/DevOps methodologies.
Customer-facing experience with a strong hands-on background in Data.
Extensive hands-on experience in handling large organization-wide applications transformational programs preferred.
Prior experience in handling RFP responses.
Understanding of CMMi processes and best practices.
Salary: S$15,000 - 20,000 Per month
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