Manager/Assistant Director/Senior Assistant Director

Overview
What the role is:
The Municipal Services Office (MSO) was set up in October 2014 to support MND’s vision of “An Endearing Home, A Distinctive Global City” by improving the Government's overall coordination and delivery of municipal services. These services include the upkeep and improvement of our common living environment, so that future generations can continue to enjoy a high standard of living as well as a strong social cohesion in Singapore. We have made large strides in improving the quality of municipal services, by pushing for systemic solutions and championing service excellence among our partner agencies in the municipal sector. We are now embarking on the next exciting chapter to review more fundamentally how we can better manage complex municipal issues which could lead to protracted neighbour disputes.
What you will be working on
In this position, you will support Senior Director/Operations, Director/Community Relations Unit and Deputy Director/Community Relations Unit in formulating municipal services policies and regulations, as well as implementing programmes to better manage such complex municipal issues or disputes. Specifically, you will be tasked to:
Identify and understand emerging municipal issues and service quality challenges through the analysis and synthesis of data, perspectives and trade-offs, with a focus on prioritising efforts on key issues with significant impact on the municipal sector;
Work with MND’s senior management and political leadership in securing resources and garnering public/community support for the policies and programmes through the Cabinet and Parliamentary processes;
Drive the implementation of the policies and programmes by working with our operations team in investigating neighbour disputes over municipal issues and collaborating with MSO’s partner agencies and community partners (i.e. grassroots organisations, town councils, social services agencies, etc.) in seeking resolution;
Track and monitor the efficacy and efficiency of the strategies, policies, and programmes. If needed, initiate and drive the review of existing policies and programmes.
This role will provide significant opportunity for the candidate to interact with senior management in MND and our partner agencies, especially in developing and executing MSO’s strategies and policies. You will deal with bread-and-butter issues that affect the lives of Singaporeans and have opportunities to interact with ground operation officers, members of the public, community grassroots leaders, and NGO volunteers. The unique value proposition is that you’ll get to be close to the ground yet operate at a more strategic Whole-of-Government level.
What we are looking for
Key Competencies
Thinking Clearly and Making Sound Judgements – You consider stakeholder needs and short- and long-term implications in proposing solutions. You synthesise data points and have a good sense of realities on the ground to judge policy options.
Serving with Heart, Commitment and Purpose – You serve citizens with empathy while respecting standard operating procedures and policies. You prioritise work tasks to deliver on outcomes.
Working Effectively with Citizens & Stakeholders – You actively reach out to citizens and stakeholders to gather feedback, identify gaps, and propose solutions to close those gaps. You co-create solutions to advance the common good.
Improving and Innovating Continuously – You experiment with ideas to improve work processes and service delivery while managing risks and considering multiple stakeholder perspectives during change.
Other Requirements
Excellent interpersonal, written and verbal communication skills, especially in persuading and influencing across organisational boundaries due to frequent interactions with senior leadership.
Growth mindset, open-mindedness and grit to overcome challenges posed by the role.
Prior working experience in policy, planning, strategy development and project management will be an advantage.
About Ministry of National Development
The Ministry of National Development (MND) is the lead government agency responsible for land use planning and infrastructure development. It aims to transform Singapore into an endearing home and a distinctive global city, creating a quality, vibrant and sustainable living environment for its people. MND aspires to shape Singapore into a world-class city of knowledge, culture and excellence — one which keeps pace with global challenges and the rising aspirations of Singaporeans.
Our Vision:
An Endearing Home, A Distinctive Global City
Our Mission:
Develop World-Class Infrastructure; Create a Vibrant, Resilient and Sustainable Living Environment; Provide Affordable and Accessible Public Housing; Build Rooted and Cohesive Communities
#J-18808-Ljbffr