ATR - Singapore Head of Services APAC (H/F) - AVIONS DE TRANSPORT REGIONAL (ATR) GIE

ATR - Singapore Head of Services APAC (H/F) - AVIONS DE TRANSPORT REGIONAL (ATR) GIE

Job Description: About us ATR is the world's number one aircraft manufacturer in regional aviation providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo. From the world’s largest cities to our planet’s most remote regions, our purpose is to deliver air travel to people, communities and businesses in an innovative, sustainable and modern way. If you strive for excellence, are driven by ambition, trust and respect as we are, then get your career off to a flighting start with ATR Our leadership profile: People Centric Entrepreneurial Inspiring Exemplary Innovative Humble. You will work with passionate colleagues to make a difference in a human size company with attractive advantages We are looking for a Head of Services APAC to come onboard in our Customer Support & Services Department in ATR Singapore office.

Organization

The jobholder reports directly to the VP Customer Support and Services in ATR Eastern Support, and functionally to the Head of Services in ATR Headquarter in Toulouse. Your Mission: The Head of Services is accountable of the spares support, the repair/standard exchange contracts administration, and the repair activity. The role leads multiple teams to secure customer satisfaction, contract performance, and continuous improvement across material supply and repair activities, while driving commercial effectiveness and strategic development in the Asia-Pacific region. The jobholder will also maintain a strong relationship with major ATR OEMs local offices, and handle any escalation from ATR customers of the region.

Responsibilities

• Manage a team of 12-15 people; oversee their skills and career development.
• Negotiate commercial disputes and support warranty claim processes.
• Handle customers escalations to top management (related to material and maintenance contracts).
• Maintain a strong relationship with major ATR OEMs local offices.
• Support the commercial team with material strategies and customer communication.
• Define and maintain an efficient spares support organization aligned with workload and evolving market needs.
• Rely closely with central Operations Control Centre for critical parts allocation and drive decisions.
• Support customer support and service sales directors with material strategies and customer communication.
• Repair and standard exchange contracts administration (GMA and SPOT contracts).
• Guarantee delivery and profitability of the contracts in force: monitor NFF, CID, exclusions and propose action plans.
• Lead and manage the repair suppliers (MROs, logistics, transport) to ensure service performance and efficiency.
• Oversee the repair process for ATR parts, including main elements like landing gear and propellers subassemblies.

About you

• Graduate in Aeronautical Engineering, Supply Chain Management, or Engineering/Industrial Engineering.
• Minimum of 15 years’ experience in aviation material supply chain and/or aircraft maintenance planning.
• Demonstrated leadership in managing customer and supplier relationships.
• Proven negotiation and presentation skills.
• Experience in an airline is welcomed.
• Strong customer-oriented mindset.
• Capable of working under pressure and available during off-hours as needed.
• Fluent in English and proficient in technical English.
• Excellent problem-solving, communication, and organizational skills.

Our Recruitment Process

• HRBP will contact you
• Innovative and digital assessment
• To get to know you better: interview with VP Customer Support & Services and our HRBP

What we offer

• Highly competitive compensation package (profit and success sharing, employee savings plan ...)
• Work-life balance (remote working, 4th week of paid leave ...)
• Well-being / health (supplementary health & welfare coverage ...)
• Career paths enabling employees to develop their skills and build a professional project
• Wide choice of development programs for soft and hard skills
• Diversity and inclusion: Over 1200 men and women with more than 35 different nationalities

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.