Senior Tech Support Engineer

5 days ago


Singapore Job Express Services Full time

Job Title: Senior Tech Support Engineer Location: Orchard MRT Working Hours: Monday - Fri (9.00am – 6.00pm)Salary: $3500-$4300Key Responsibilities Customer Engagement & Coordination Work closely with customers to understand their technical requirements. Coordinate with customers' IT vendors and maintenance support providers. Issue Ownership & Resolution Take full ownership of technical issues reported by customers. Track issues through to resolution and Escalate appropriately when needed. Infrastructure Support & Maintenance Install, support, and maintain network infrastructure including: Routers, switches, firewalls, Wi-Fi controllers Servers, storage systems Ensure all setups follow best practices and standards. Technical Troubleshooting & Support Provide both onsite and remote support to end-users. Diagnose and resolve hardware/software/network issues efficiently. Technology Integration Support technical requirements in customer environments. Assist in integrating new technologies with existing systems. Requirements Degree in Computer Science, Computer Engineering, or Information Technology Minimum 1 year in a System or Network Administrator/Engineer role (or similar)Familiarity with various operating systems and platforms Understanding of network infrastructure and IT support environments Strong problem-solving and troubleshooting abilities Good communication and interpersonal skills Resourceful, self-motivated, and able to work independently Cisco Certified Network Associate (CCNA) or equivalent Microsoft Certified Solutions Associate (MCSA) or equivalent #J-18808-Ljbffr



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