Clinical Specialist

4 days ago

Singapore BIOTRONIK ASIA PACIFIC PTE. LTD. Full time

PURPOSE OF THE POSITION
The above role is responsible for providing clinical support for the BIOTRONIK Cardiac Rhythm Management (CRM) portfolio directly or indirectly to hospitals, medical professionals, and allied partners. The incumbent is responsible for building strong customer relations through excellent customer service and support function teams to contribute to programs meant to deliver an excellent customer experience, maintain market share, and to grow the business portfolio.
ESSENTIAL JOB FUNCTIONS
Accountable for achieving business plan within assigned accounts and delivering profitable growth.
Attend to doctors or KOLs (i.e Cardiologists & Electrophysiologists) in private or government hospitals.
Works directly with hospitals on tenders and consignment stocks or channel partners on tenders.
Provide technical support, including tools maintenance, testing, directly or indirectly to field and inquiries from doctors, promptly.
Assist implantations/procedures and follow-up closely.
Resolve issues and conducting root cause analysis.
Ensure strategic

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