Associate Engineer, Service Desk

7 days ago

Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel's Networks of tomorrow, and Empower Every Generation to live, work and play in new waysMake an Impact by: Attend to activation by Supervisor, TAC, Inoc, etc for any DWDM alarm and customer escalation. Perform trouble shooting and root cause failure analysis for fault and escalation. Coordinate and assist in support with vendors and field teams Able to communicate clearly with field engineers to restore faults. Perform appropriate testing to ensure proper service restoration after fault clearing. Conduct preventive maintenance on DWDM equipment on regular basis including housekeeping. Establish and maintain SOP and processes. Support migration, software upgrade and any other responsibilities assigned by the Manager Skills for Success: Diploma in Telecommunication/Computer Science Engineering or Electrical/Electronics & Communications Engineering, Electronics, Info-Comm Technology. At least 2 years relevant experience working in telecommunications or multimedia engineering would be an advantage. Able to be on shift/standby duty 24x7 on-site or data centre as per task assigned. IP, Linux knowledge, telco experience will be an advantage. Good report writing skills, conversant in the use of Microsoft Word, Excel, and Powerpoint Ability to work independently with minimum supervision and able to adapt to a dynamic working environment Customer-oriented, and capable of collaborate and work well with others Must be a team player with strong interpersonal skills Are you ready to say Hello to BIG Possibilities?Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career#J-18808-Ljbffr

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