Service Training Innovation Traineeship

2 days ago

Singapore Ministry of Education, Singapore (MOE) Full time

Service Training Innovation Traineeship ( )
Join the Service Training Innovation Traineeship ( ) role at the Ministry of Education, Singapore (MOE).
The GRaduate Industry Traineeship Programme within the Public Service ( ) aims to provide fresh graduates with opportunities to gain industry-relevant skills and experience that can strengthen their employability to take up full-time roles in the sector.
What The Role Is
The GRaduate Industry Traineeship Programme within the Public Service ( ) aims to provide fresh graduates with opportunities to gain industry-relevant skills and experience that can strengthen their employability to take up full-time roles in the sector.
Skills
As a Service Training Innovation Trainee in the Customer Services Branch of the Student Placement & Services Division (SPSD), you will focus on transforming customer service training in MOE’s Customer Service Centre through digital innovation and data-driven approaches. You will work on analysing training effectiveness, optimising learning content delivery, and developing scalable frameworks for knowledge acquisition and skills training. Key competencies you will develop include:
Service Workforce Capability Development
Service Data Management and Analytics
Service Tech Innovation and Application
Service Quality and Standards
What You Will Be Working On
Analyse current training processes to identify digital solutions that may replace manual training methods for frontline service delivery staff.
Research and evaluate emerging training technologies, AI-assisted learning tools, and best practices for customer service environments.
Engage stakeholders to gather requirements for the design of AI-powered training bots or learning platforms to develop officers’ service capabilities.
Design implementation roadmaps for integrating digital tools into existing training workflows in collaboration with stakeholders.
What We Are Looking For
Relevant academic background or training in Business Management, Business Analytics, AI applications or related field
Interest in customer service operations, training and development, or process improvement
Basic analytical skills with experience using Excel, data visualisation tools, or similar analytical platforms
Strong communication and research skills with the ability to work effectively with diverse stakeholders
Problem-solving mindset with attention to detail and enthusiasm for digital transformation initiatives
Familiarity with Design Thinking, Behavioural Insights or User Experience Design methodologies would be an advantage
We are an equal opportunities employer and welcome applications from qualified candidates.
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