Service Engineer

1 week ago


Singapore XMICRO SOLUTION PTE. LTD. Full time

Overview Job Description The Microscope Service Engineer / Assistant Engineer is responsible for delivering technical support, maintenance, repair, installation, and calibration of optical, metallurgical, digital, and imaging microscope systems at customer sites and in-house. This role ensures instruments are fully functional, accurately calibrated, and meeting customer applications, such as semiconductor, manufacturing, life sciences, and material analysis. Responsibilities Installation & Commissioning Install and set up optical, metallurgical, stereo, and digital microscope systems. Configure imaging software, cameras, and accessories. Conduct on-site system testing and ensure customer acceptance. Maintenance & Repair Perform preventive maintenance (PM) on microscopes and imaging systems. Troubleshoot mechanical, optical, electrical, and software issues. Replace components (LED/halogen light source, objectives, stages, actuators, filters). Perform alignment, calibration, and performance validation. Technical Support Provide on-site and remote technical support to customers. Diagnose equipment faults and propose corrective actions. Support warranty and post-warranty service cases. Documentation & Reporting Prepare service reports, maintenance checklists, and calibration certificates. Maintain records of spare parts used, service history, and customer feedback. Ensure compliance with company service procedures and safety standards. Customer Training Conduct basic user training during installation. Demonstrate proper operation, care, and maintenance of microscope systems. Collaboration Work closely with sales team on technical evaluations, demonstrations, and product testing. Provide feedback to engineering team about recurring issues. Qualifications Education Diploma or NITEC in: Electrical Engineering / Electronic Engineering Mechanical Engineering Mechatronics Biomedical Engineering Precision Engineering Instrumentation or related fields (For Assistant Engineer, Diploma/NITEC Higher/ITE is acceptable.)Technical Skills Basic understanding of optical principles (magnification, illumination, NA, DOF). Familiarity with mechanical systems (stages, focus drives, actuators). Knowledge of electrical and electronic troubleshooting. Experience with imaging software (Evident/Olympus etc.) is a bonus. Ability to use common service tools: multimeter, calipers, etc. Experience Preferably 1–3 years working experience in: Microscope servicing Lab instruments servicing Hospital / Semiconductor equipment maintenance Fresh graduates with good technical aptitude may apply for Assistant Engineer. Soft Skills Good communication and customer service skills. Strong problem-solving and analytical abilities. Able to work independently and as part of a team. Willing to travel to customer sites (hospital, clinic. factory, lab, cleanroom). Responsible, detailed, and safety-conscious. Other Requirements Ability to lift moderately heavy equipment (10–20kg) occasionally. #J-18808-Ljbffr



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