
Service Crew
2 weeks ago
Job Summary
The Service Crew is responsible for delivering excellent customer service, supporting smooth front-of-house operations, and ensuring guests have a pleasant dining experience.
Key Responsibilities
1. Customer Service
• Greet guests warmly and provide attentive service.
• Take accurate food and beverage orders.
• Serve orders promptly and check guest satisfaction.
2. Operations Support
• Keep the dining area clean, tidy, and properly set up.
• Assist in restocking service stations and supplies.
• Follow opening and closing procedures as assigned.
3. Teamwork
• Work closely with teammates to ensure smooth service flow.
• Support colleagues during busy periods.
• Communicate effectively with kitchen and service teams.
4. Compliance & Safety
• Follow hygiene, safety, and company standards at all times.
• Use equipment and utensils properly and carefully.
• Report any issues or guest concerns to the supervisor.
职位概要
服务员负责提供优质客户服务,协助前厅顺畅运营,确保顾客拥有愉快的用餐体验。工作内容包括点单、上菜、维护清洁,并与团队合作完成服务任务。
主要职责
1. 客户服务
• 热情迎接顾客并提供周到的服务。
• 准确记录食品和饮品订单。
• 及时送餐并确认顾客满意度。
2. 运营支持
• 保持用餐区整洁、摆台到位。
• 协助补充服务台物资。
• 按照分配任务执行开店和关店程序。
3. 团队合作
• 与团队成员紧密合作,确保服务流畅。
• 在繁忙时段支持同事。
• 与厨房和前厅团队有效沟通。
4. 合规与安全
• 始终遵守卫生、安全和公司标准。
• 正确、谨慎地使用设备和餐具。
• 向主管报告任何问题或顾客反馈。
Team Collaboration
Customer Service Oriented
Food Safety
Customer Experience
Interpersonal Skills
Sanitation
Cashiering
Communication Skills
Customer Satisfaction
Team Player
Customer Service
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