Customer Service Representative

2 weeks ago

Singapore beBeeCustomer Full time

Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Team Member.

About the Role:

In this dynamic role, you will be responsible for delivering exceptional customer experiences through friendly, professional service via phone, email, or in-person. You will also handle enquiries and drive enrollments across multiple locations.

Key Responsibilities:

  • Customer Service: Provide expert customer support, resolving issues promptly and professionally.
  • Enrolment Management: Share information about our programmes and services, ensuring families receive exceptional support throughout their swim journey.
  • Follow-up: Maintain consistent follow-up with leads to achieve high conversion rates.
  • Administrative Support: Assist with trial bookings, payments, and registrations, keeping our operations running smoothly.

Requirements:

To succeed in this role, you will need excellent communication skills, proficiency in CRM tools, and digital communication platforms. You should be comfortable juggling tasks and staying organized in a fast-paced environment.

What We Offer:

As a valued member of our team, you will have opportunities for career growth and development, making a real difference in families' lives through our swim programmes.

About Us:

We are a dynamic swim school dedicated to providing a supportive and passionate team environment.

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