Operations Manager

Overview Operations Manager – Innotrek Pte Ltd Location: Singapore (Office is at Sembawang)Employment Type: Full-Time Industry: Outdoor Adventure & Experiential Learning About Innotrek At Innotrek, we believe in transforming lives through outdoor adventure and experiential learning. As one of Singapore's leading providers of school camps, leadership expeditions, and corporate team-building programmes, we are passionate about nurturing resilience, character, and teamwork through meaningful outdoor experiences. We are seeking a dynamic, proactive, and hands-on Operations Manager to join our leadership team — a professional who can oversee large-scale programmes, manage diverse operational teams, and uphold excellence in planning, safety, and delivery standards. Responsibilities 1. Programme Operations & Delivery Oversee end-to-end operational planning and execution of outdoor programmes, including school camps, corporate retreats, and expedition-based activities. Ensure smooth coordination of logistics, equipment, transport, and manpower deployment across multiple venues (e.g. BBGB Sembawang Camp, Singapore Discovery Centre, Jurong Lake Gardens, and other MOE-approved sites). Uphold safety, compliance, and risk management standards in accordance with MOE Outdoor Adventure Learning (OALD) guidelines and SG Safety Standards 710:2024. Conduct site assessments, resource planning, and pre/post-programme evaluations. Serve as Camp Chief when required; be prepared to stay overnight at camp during peak operations or manpower shortages. Be responsive and adaptable to emergencies — able to attend to urgent matters or respond to calls after hours when necessary. Holds accountability to Senior Management and ensures all critical operational issues are promptly reported and addressed. 2. Leadership & Team Management Lead, motivate, and mentor a team of trainers, instructors, coaches, and operations staff to ensure consistent performance and professionalism. Oversee staff discipline, performance reviews, and continuous training to enhance operational competency. Build a positive, performance-driven culture aligned with Innotrek's core values of growth, teamwork, and resilience. Be a role model in upholding SOPs, professionalism, and the company's service standards. 3. Strategic Planning & Process Improvement Collaborate with management to design and implement operational systems for scalability, efficiency, and cost control. Streamline internal SOPs, workflows, and logistics processes to improve productivity and quality. Analyse operational feedback, identify gaps, and implement sustainable improvements. Drive innovation and process optimisation to enhance programme delivery standards. 4. Stakeholder Engagement & Client Relations Liaise with schools, partners, and vendors to ensure excellence in service delivery and client satisfaction. Support programme proposals, pre-camp briefings, and operational presentations with clients and stakeholders. Represent Innotrek professionally in meetings, audits, and site inspections. 5. Equipment, Facilities & Safety Oversight Manage the procurement, maintenance, and inventory of outdoor equipment and camp facilities. Ensure all equipment, structures, and safety systems comply with SG Safety Standards 710:2024 and operational readiness requirements. Oversee safety checks, maintenance schedules, and logistics planning. Qualifications & Experience Diploma/Degree in Outdoor Education, Sports Science, Recreation Management, Business Management, or related field. Minimum 5 years of experience in operations, programme management, or outdoor education leadership. Strong working knowledge of MOE Outdoor Adventure Learning guidelines, Risk Assessment/Management (RA/RM) processes, and SG Safety Standards 710:2024. Valid First Aid and outdoor activity certifications (e.g. ACCT, Standard First Aid, or equivalent) preferred. Possess a valid Class 3/3A Driver's License. Core Competencies Strong leadership and team management capabilities. Excellent organisational, planning, and multitasking skills. Effective communication and stakeholder management abilities. Calm, resourceful, and solutions-driven under pressure. Positive role model who upholds discipline, integrity, and teamwork. Innovative thinker who embraces continuous improvement and creative problem-solving. Passionate about youth development, experiential learning, and outdoor education. Why Join Us Be part of a purpose-driven organisation shaping the next generation through outdoor learning. Thrive in a collaborative, supportive, and growth-oriented environment. Access to professional development, outdoor certifications, and leadership advancement opportunities. A meaningful and fulfilling role that combines adventure, leadership, and impact. Flexible work arrangements during low camp seasons. Mid-Year and Year-End Bonuses (subject to company performance). Transport and Mobile Allowance provided. #J-18808-Ljbffr