Senior Business Analyst

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Workforce Optimizer - AI Enabled WFM provided pay range
This range is provided by Workforce Optimizer - AI Enabled WFM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
SGD84,000.00/yr - SGD108,000.00/yr
We are looking for an experienced Senior Business Analyst to play a pivotal role in bridging the gap between our organization and our clients within the professional services sector. In this role, you will apply your analytical expertise and outstanding client engagement skills to identify and resolve business and technical challenges while driving improvements in our service delivery processes. Additionally, you will leverage insights from client interactions to enhance business strategies and operational efficiencies.
We are seeking a solution-oriented professional who enjoys collaborating with clients and can effectively communicate complex business and technical concepts. As a trusted advisor to our clients, you will be responsible for delivering prompt, accurate solutions that meet their needs. If you excel in a dynamic environment and are passionate about making an impact, we would love to hear from you.
Responsibilities
Act as the primary point of contact for clients, working closely with them to understand and diagnose business challenges, troubleshoot issues, and escalate as necessary
Research and develop solutions for common business and operational challenges; create and maintain a comprehensive knowledge base that empowers clients to address routine issues independently
Implement preventive measures and solutions to streamline service delivery, including developing best practices, guidelines, and checklists to improve response to recurring challenges
Generate reports and analyze client data to identify trends and insights, providing actionable recommendations that shape future business processes and service offerings
Requirements
Qualifications:
Diploma or Bachelor's degree in any field. Strong interest in working with computer applications and software
5-7 years of proven experience in a Business Analyst or similar role, preferably within professional services or client-facing environments
Strong analytical and problem-solving skills, with the ability to quickly understand and resolve complex business challenges
Exceptional communication and interpersonal skills, capable of articulating business and technical solutions to both clients and internal teams
Proficient in data analysis and reporting tools, with experience in delivering insights to support business decisions
Self-motivated and able to manage multiple projects and priorities in a fast-paced environment
Familiarity with professional services workflows, as well as experience with Agile or Scrum methodologies, is a plus
Benefits
Benefits
Opportunity to work with a high-value enterprise-level software that applies cutting edge AI-based optimization technology
Hone your ability to apply analytical & technical skills apart from a pure customer service role
Mentorship to manage internal and external stakeholders
Diverse opportunity for career advancement
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Analyst
Industries IT Services and IT Consulting
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