Sales Support Specialist

23 hours ago

Singapore ADVANTEST (SINGAPORE) PTE. LTD. Full time

The Sales Support Specialist is a customer-interfacing role, working in close partnership with our Asia Sales organization to manage won business opportunities. This role requires ownership of managing Customers’ order life cycle from Quote-To-Cash activities. The candidate is expected to deliver excellent customer experience while upholding Advantest’s financial integrity and business controls. Job responsibilities: Support the Sales organisation in preparing Formal Quotation & Order Acceptance, ensuring the deal negotiation is compliant with Advantest’s company policies, guidelines and audit controls. Provide consultation to Sales organisation on deal structure, purchase contract terms review and timely escalation of issues with the respective business partners for resolution. Manage customer’s order throughout its life cycle from Quote, Build, Ship to Invoice stages. Multi-tasking skillset is essential to ensure timely liaison and/or problem-solving with stakeholders (eg: customer, Sales teams, factory, forwarders, Logistics, Finance, Legal etc). Contribute to the organisation’s revenue goals through disciplined monitoring of shipment backlog and identifying potential order and revenue risk for manager’s review and/or escalation. Responsible for Revenue and AR management (Letter of Credit operations) based on IFRS15 revenue recognition guidelines and regulations. Be a versatile team player to support ad-hoc deployment during high workload situations or project assignments for business process & policies improvements. Job requirements: Bachelor’s Degree in Business Administration or a related field. 3-5 years of related work experience in Sales Administration preferred, but motivated and capable fresh graduates with relevant internships or demonstrated skill sets are encouraged to apply Proficient in both English and Chinese languages (verbal and written) to support shared services environment Detail oriented with strong communication skills, the ability to manage priorities, and a proactive, collaborative approach to problem-solving. Able to maintain professionalism and composure under pressure, especially in fast-paced or high-stress situations. Proficient in Microsoft Office (Powerpoint, Word, Excel, Automate etc). Experience with Salesforce (Quoting/CPQ Tool) and Oracle R12 is a plus. To ensure continuous availability to our customers globally, willingness to support the business during certain Singapore’s Public Holidays and weekends are required. Paid time off in-lieu will be provided for such situation #J-18808-Ljbffr

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