Field Service Engineer

3 days ago


Singapore ASML Full time

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Field Service Engineer
role at
ASML .
Introduction to the job
The sector Customer Support takes responsibility for the installation, qualification, maintenance and continuous improvement of our systems at customer location. Its mission is to deliver best-in-class customer satisfaction. The team works closely with customers and engineers in ASML worldwide competency centers to be the interface between customers and ASML engineers.
Role and responsibilities
Field Service Engineer need to analyze and make repairs at customer site, escalating to the next higher level as needed, using system documentation to solve problems.
Execute regular maintenance, implement upgrades and Field Change Orders, and provide elementary training to the customer to ensure proper operation of ASML machines at the customer site.
Problem analysis and approach: Gather information, analyze diagnostic data, decide on initial approach, and adapt independently as new information is available.
Problem handovers and routing: Handover problem aspects to 2nd/3rd line support, document data for problem resolution, and maintain clear ownership.
Repairs: Advise customer personnel, use manuals and guidance from 2nd/3rd line support, replace parts and adjust settings to execute repairs.
Procedures: Coordinate with the customer to schedule machine time, plan, prepare parts/tools/equipment, execute procedures, and adapt as needed to optimize results.
Training / advice: Define actions to users, train on use and routine maintenance, and recommend changes in user procedures when needed.
Process optimization: Provide input for improvement proposals.
Knowledge build-up and



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