Boutique Supervisor

7 days ago

Singapore Richemont Full time

Since MONTBLANCrevolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.
MAIN PURPOSE
Support Boutique Manager in developing and managing the team so that they can achieve sales targets through the delivery of high levels of customer service and engagement to each clientela with respect to the Maison’s spirit and heritage.
Ensure the implementation of operational procedures, staff training and welfare, customer service and merchandising are properly executed.
Assist in execution of in-store and marketing activities.
Represent as a Brand ambassador when representing the Brand at meetings, events, charity dinners and other work-related functions.
KEY RESPONSIBILITIES
Guiding and managing Boutique Team to develop strong sales turnover for the Store in accordance with the store strategy.
Supervise staff to meet the turnover targets set by the Store Manager through their maximum efforts.
Supervise and manage staff’s usage of discount policy.
Achieve key performance indicators defined by the Store Manager.
Staff Management
Assist the Boutique Manager in establishing and maintaining good staff relations in order to generate high level of morale.
Assist the Boutique Manager in training and developing staff effectively to their job role in order to meet the Maison’s standards and requirements.
Communicate Company & Brand policies and Management instructions to staff in the most objective and effective manner.
Ensure adequate manpower and support to cover the shop floor operations at all times.
Client Management
Be an alternative point of contact for any escalation of customer service matters.
Welcome and handle the clients in the respect of Maison’s standards (In the Store, on the phone or by mail or during events), MSP.
Advise, convince and ensure that each sale is handled accordingly.
Ensure and determine the prospect and the follow-up with new clients (local and international).
Enrich the client database using the welcome cards for client and prospect.
Invite Clients to activations and/or events, with post follow-up.
Customer Service (SAV)
Take care of each case according to the Maison’s standards.
Follow up on each case and communicate to the Store Manager each problem.
Product/Merchandise/Inventory Management
Responsible for and ensure the proper and accurate management of stock reception &

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