Interactive Brokers Group, Inc. | Fraud Prevention Analyst Singapore

7 days ago


Singapore Interactive Brokers Group, Inc. Full time

IBKR is looking for motivated, analytical and methodical individuals with financial services industry background and professional demeanor to be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.
The ideal candidate will display passion, integrity, commitment and drive to deliver a positive, differentiated service.
Responsibilities
Pro-active handling of client exceptional inquiries via call backs - verbal and video client verification;
Handling escalations of client inquiries pertaining to IBKR’s security system via tickets;
Problem management with focus on security protocols and practices;
Handling escalations of suspicious client activity or behavior to IBKR's security team.
Qualifications and Skills:
2+ years experience in an information or fraud prevention role with application security
BSc in STEM areas (Science, Technology, Engineering and Mathematics)
Good mastery of Windows and/or macOS computer systems and basic office applications
Experience and advanced user knowledge of both iOS and Android smart phone operating systems
Languages: Good English and Mandarin. Any additional language is a plus.
Analytical approach to problem solving
Excellent communication (spoken and written) and interpersonal skills
Ability to engage and maintain a conversation with clients
Ability to build rapport, handle objections and actively steer communications with the goal to collect required information and assist
Ability to learn and adapt to new information and technology platforms
Navigating multiple computer applications while interacting with clients
Personality: Self-confident, open, extroverted, flexible and able to work independently in a team-oriented environment
Company Benefits & Perks
Competitive Salary, annual performance-based bonus and stock grant
CPF Contributions
Excellent medical insurance, including dental, specialist and in-patient
Competitive package of Annual Leave
Daily lunch ordered in house with fully stocked kitchen
Modern offices with multi-monitor setups
Corporate discount on selected fitness centers
Unique opportunity to gain exposure to global financial products, markets and clientele
Opportunities for career progression and job scope expansion in a global company with growing local presence
Hybrid work arrangement role permitting
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
#J-18808-Ljbffr



  • Singapore Interactive Brokers Group, Inc. Full time

    IBKR is looking for motivated, analytical and methodical individuals with financial services industry background and professional demeanor to be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands. The ideal candidate will display passion, integrity, commitment and drive to deliver a positive,...


  • Singapore Interactive Brokers Full time

    Job OverviewWe are seeking a skilled Financial Crime Prevention Specialist to join our team at Interactive Brokers.About the RoleThis is a unique opportunity to work in a dynamic environment where you will play a key role in preventing financial crimes and ensuring the security of our clients' assets.The successful candidate will be responsible for handling...


  • Singapore Interactive Brokers Group, Inc. Full time

    As part of our Client Services group, you will liaise with Interactive Brokers’ clients from around the globe, including but not limited to professional retail clients, advisors and broker-dealers. Our goal is to develop and maintain long-term client relationships through responsive, superior and high-touch service while we continue to advance on...

  • Cyber Fraud Analyst

    1 month ago


    Singapore 11112 Citibank, N.A. Singapore Full time

    Job DescriptionWe are seeking a highly skilled Cyber Fraud Analyst to join our team at 11112 Citibank, N.A. Singapore.About the RoleThis is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks on a 24x7 basis. The overall objective of this role is to ensure the execution...


  • Singapore TRUST BANK SINGAPORE LIMITED Full time

    About TRUST BANK SINGAPORE LIMITED">We are a digitally native bank in Singapore, dedicated to delivering a delightful customer experience. As we continue to grow and innovate, we are seeking a skilled Fraud Operations Lead to join our team.">Estimated Salary: $120,000 - $180,000 per annum">Job Description:">The Fraud Operations Lead will be responsible for...


  • Singapore DBS Bank Limited Full time

    Job Summary\Database Analyst VP/AVP, Regional Digital Security and Fraud Specialist, Consumer Banking Group at DBS Bank Limited: As a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help our customers achieve their goals. We offer a wide range of financial solutions including deposits, investments, insurance, mortgages, credit...


  • Singapore TRUST BANK SINGAPORE LIMITED Full time

    About Trust Bank Singapore LimitedTrust is a digitally native bank in Singapore, focused on delivering an exceptional customer experience. Our fast-paced and collaborative environment offers the opportunity to solve new and interesting challenges every day.We're seeking a highly skilled Senior Fraud Prevention Strategist to join our team. As a key member of...


  • Singapore This Is An IT Support Group Full time

    About The Team Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners. Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce...


  • Singapore Tencent Singapore Full time

    Business Unit Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of...


  • Singapore Tbwa ChiatDay Inc Full time

    Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank. As a Fraud Operations Lead , you'd...


  • Singapore BestForexBonus.com Full time

    LMAX Group | Broker Operations Analyst - Singapore Job description: Be the first point of contact for LMAX Global clients and act as an ambassador for the company servicing clients across different trading platforms. Carry out administrative back-office tasks that are in line with client account management and support. Perform the role of a trader, process...

  • Senior manager

    1 month ago


    Singapore Nium Fintech Limited Full time

    Nium, the Leader in Real-Time Global Payments At Nium, we operate at the intersection of an increasingly interconnected world, where the traditional finance industry has been disrupted, and on-demand is in demand. Our payments infrastructure is leading a transformation in payments, enabling anyone, anywhere to make and receive payments instantly, regardless...


  • Singapore Unison Consulting Pte Ltd Full time

    We are looking for a detail-oriented and analytical Business Analyst specializing in Payment Frauds to join our team at Unison Consulting Pte Ltd. In this role, you will be responsible for analyzing and evaluating payment fraud incidents, identifying vulnerabilities in payment systems, and implementing solutions to enhance the security and integrity of...

  • Compliance Officer

    2 weeks ago


    Singapore D L RESOURCES PTE LTD Full time

    About D L Resources Pte LtdAt D L Resources Pte Ltd, we are dedicated to providing exceptional service to our customers while ensuring their safety and security. As a Compliance Officer - Fraud Prevention, you will play a vital role in maintaining the highest standards of compliance and regulatory adherence within our organization.Job Description:Fraud...


  • Singapore Citi Full time

    The Security Operations Center Cyber Fraud Analyst is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks on a 24x7 basis. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data...


  • Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    A-IT Software Services Pte Ltd is a leading provider of IT solutions, and we are currently seeking a highly skilled Fraud Prevention Specialist to join our team. The successful candidate will be responsible for assisting in the review of escalated scam cases, updating information into fraud surveillance systems, and identifying trends and hotspots.As a key...


  • Singapore Unison Consulting Full time

    Description We are looking for a detail-oriented and analytical Business Analyst specializing in Payment Frauds to join our team at Unison Consulting Pte Ltd. In this role, you will be responsible for analyzing and evaluating payment fraud incidents, identifying vulnerabilities in payment systems, and implementing solutions to enhance the security and...


  • Singapore DBS Bank Limited Full time

    About the RoleWe are seeking a self-motivated and talented individual to spearhead initiatives to enhance authentication, combat scams, and deliver a secure digital banking experience for our customers.Key ResponsibilitiesProactively identify and mitigate emerging fraud threats, implement robust fraud detection systems, and refine existing controls to stay...


  • Singapore Apple Inc. Full time

    AppleCare Fraud Investigations, Fraud Investigator (Korea & English)Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The AppleCare Fraud Investigator role on our Strategic Data Solutions (SDS) team is responsible for the accurate investigation and decisioning...


  • Singapore Apple Inc. Full time

    AppleCare Fraud Investigations, Fraud Investigator (Korea & English)Support and Service Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The AppleCare Fraud Investigator role on our Strategic Data Solutions (SDS) team is responsible for the accurate...