Tiffany & Co | Digital Content, Senior Specialist

3 weeks ago

Singapore Tiffany & Co Full time

Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. We’re proud to be trailblazers in the luxury retail world.
Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH
Are you passionate about sales, delivering excellence and building a team? Do you love making a difference?
The Digital Content, Senior Specialist oversees the content operations and authoring process of Tiffany websites within South Asia Pacific as well as the project management for the A/B testing and optimization program. This is a highly cross-functional role working with local and regional teams. The role will report to the eCommerce Manager, South Asia Pacific and work closely with Communications, PR, Client Relations at a regional and local level and with Omni Channel teams at the global and local level.
Responsibilities
Oversee Content Operations, strategy and execute site updates when necessary. Be responsible for:
Receiving campaign content from Digital Creative team and building it in the CMS (Content Management System)
Partnering with Content Briefers to understand local needs and execute regional variations of content
Working with Project Management team to route content for translations and local feedback
Collecting and implementing QA feedback from cross-functional partners
Thorough content QA to ensure a high-quality user experience
Rolling out and publishing content live to site
Implementing post-launch optimizations and changes
Responsible for ensuring the regional and local teams’ needs are represented in project timelines and for hitting agreed upon launch dates
Prioritize project publication dates based on urgency and or impact to site
Identify site and digital product defects and work with IT to prioritize and test fixes
Work with the Digital Product Management team on enhancements to the authoring experience to increase team efficiency
Surface opportunities for process improvements and implement changes
Oversee A/B Testing and Optimization project management, including:
Managing calendar of tests and optimizations
Managing timelines and deliverables for each item
Managing agenda for weekly meeting
Surfacing opportunities for process improvements and implementing changes
Qualifications
The ideal candidate has a strong background 5+ years in e-Commerce operations, digital asset management platforms and content management systems, is detail oriented and is a great collaborator
3+ years of work experience in eCommerce or website operations
Familiar with various content management systems and authoring tools such as Adobe Experience Manager (AEM)
Experience with project management tools
Ability to work in a fast-paced environment efficiently and effectively with minimum supervision
Highly motivated and detail-oriented self-starter with excellent project management, communication and interpersonal skills
High-performing individual and team contributor
Luxury Retail Experience
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