ED, Senior Business Manager, SME Banking(Singapore, Hong Kong)

2 weeks ago

Singapore Standard Chartered Full time

Job ID: 42803Location: Singapore, SG Area of interest: Operations Job type: Regular Employee Work style: Hybrid Working Opening date: 28 Oct 2025Job Summary This role could be based in Singapore and Hong Kong. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based. The individual will oversee operational execution capabilities supporting SME Banking strategy improving client experience, efficiency, compliance and scalability. This role is responsible for optimizing relevant processes, directly impacting on customer service. The Senior Business Manager will work closely with senior leadership to align operations with business strategy, ensuring seamless service delivery to SME clients. Customer Experience & Service Excellence Enhance SME customer journeys by streamlining onboarding, client reviews, and client servicing. Monitor service level agreements (SLAs) with CIB teams, where relevant, who perform SME operations to ensure high-quality delivery to clients. Leverage data analytics to identify pain points and improve client satisfaction. Setting up of relevant teams where appropriate directly impacting client experience, as decided part of Strategy. Operational leadership & strategy Develop and execute operational capabilities aligned with SME Banking's growth objectives and Strategy. Drive end-to-end SME banking operations transformation agenda to enhance customer service efficiency, reduce costs, and improve turnaround times, including all types of products. Risk & Compliance Management Ensure Business operational risk teams deliver senior management dashboards and insights for early identification of operational risks impacting SME Business Assist the Global Head, SME Banking in the preparation of risk papers to relevant risk committees Focus on sustainability and climate risk as relevant to corporates. Technology & Innovation Collaborate with One delivery and fintech partners to facilitate timely implementation of agreed solutions/ partnerships, and delivery of platform. Lead digitization projects (e.g., paperless banking, API integrations, mobile banking enhancements). Promote data-driven decision-making through business intelligence tools. Team Leadership & Stakeholder Management Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered

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