Customer Experience Specialist

2 weeks ago

Singapore beBeeCustomerExperience Full time

At the forefront of exceptional customer service, we seek a skilled Customer Experience Specialist to spearhead our team's efforts in delivering unparalleled support.

Main Responsibilities:

  • Service Excellence: Foster trust and satisfaction through proactive, personalized interactions via phone, email, and in-person engagements.
  • Operational Support: Coordinate student trials, enrollments, and program information with meticulous attention to detail, ensuring seamless execution.
  • Collaborative Relationships: Nurture strong bonds with internal departments to guarantee cohesive operations and outstanding customer experiences.

Requirements:

  • Diploma or degree in Business Studies/Business Administration or relevant field.
  • A minimum of 1-year experience in customer-facing roles or related fields.
  • Exceptional written and spoken English language skills.
  • Bilingual proficiency is highly advantageous.
  • Prior experience in the hospitality or education industry is preferred.

We Value: Adaptable, organized individuals who thrive in fast-paced environments and possess excellent communication skills.

Tell Us About Your Skills: Crm, Front Office, Microsoft Office, Customerfacing, Interpersonal Skills, Trusting Relationships, Customer Care, Administration, Attentive, Adaptable, Trials, Pressure, Communication Skills, Customer Satisfaction, Team Player, Customer Service, Shipping, Able To Work Independently, Hospitality

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