NPS & Experience Insights Researcher (SEA)

We're looking for a strategic, insight-driven User Researcher with strong expertise in NPS (Net Promoter Score) monitoring and experience studies. In this role, you'll own and continuously evolve our cross-country NPS and user experience monitoring system, translating user perception into business impact. You'll lead NPS research across multiple Southeast...

The role is responsible for the support of the NPS program (Digital, Citigold, Cards and to a lesser extent CitiPhone) across the APAC/EMEA region which involves: Market engagement - working with markets to ensure NPS goals are met, ensuring the best practices are shared, and identifying markets for intensive remediation actions with leadership teams....

Sea group is seeking research engineers to join Sea AI Lab (SAIL). SAIL focuses on fundamental research and application research on Artificial Intelligence (AI), which include deep learning, reinforcement learning, computer vision, natural language processing, etc. A research engineer will collaborate closely with research scientists on research projects,...

Sea group is seeking research scientists to join Sea AI Lab (SAIL). SAIL focuses on fundamental research and application research on Artificial Intelligence (AI), which include deep learning, machine learning, computer vision, etc. The role of a research scientist is to design novel models and propose new general-purpose algorithms that help machines...

Experienced (Individual Contributor) - Drive research alignment between AI Lab and wider business. - Manage and coordinate research projects, events and meetings. - Cultivate relationships and initiate win-win programs with external research partners. - Build up the supporting operations of the Sea AI Lab to improve research throughput. - Recommend and...

About TeamSea group is seeking research scientists to join Sea AI Lab (SAIL). SAIL focuses on fundamental research and application research on Artificial Intelligence (AI), which include deep learning, machine learning, computer vision, etc. The role of a research scientist is to design novel models and propose new general-purpose algorithms that help...

About TeamSea group is seeking research engineers to join Sea AI Lab (SAIL). SAIL focuses on fundamental research and application research on Artificial Intelligence (AI), which include deep learning, reinforcement learning, computer vision, natural language processing, etc. A research engineer will collaborate closely with research scientists on research...

About TeamSea group is seeking research interns to join Sea AI Lab (SAIL). SAIL focuses on fundamental research and application research on Artificial Intelligence (AI), which include deep learning, reinforcement learning, computer vision, natural language processing, etc. Our research interns have an opportunity to make core algorithmic advances and apply...

Assist to operate NPS Southeast Asia NPS project, obtain NPS reviews of products from consumers for analysis. - Undertake customized user research requirements for key projects and key issues in Singapore. Including but not limited to satisfaction research, test drive research. - Conduct product strategy validation work. Including but not limited to studying...

**Qualifications** **Education & Experience** - Bachelor’s or Master’s in Business, Data Analytics, Computer Science, Psychology, Design, or related field - 7+ years in customer experience, insights, or analytics roles; 3+ years in leadership - Expertise in NPS/VOC programs, custom research design, and quantitative methods - Proficient in data analysis...