Manager/Senior Manager, Retirement Systems, ISPD

Ministry of Manpower

Permanent/Contract

What the role is

• You will be responsible for formulating and reviewing policies and initiatives and developing policy-ops frameworks to accurately translate policy intent into scheme implementation to help Singaporeans achieve a more secure retirement.
• You will oversee the policy reviews and policy-ops for a complex suite of policies and schemes that aim to strengthen retirement adequacy for Singaporeans, such as the Workfare Income Supplement and Silver Support Scheme. This will include public communications and responding to public feedback on support schemes.
• This role requires you to work closely with stakeholders across the Government such as the CPF Board and the Ministry of Finance.
• Through this position, you will pick up the knowledge and skills to become an effective policy officer in the social policy domain, and gain experience in reviewing and implementing policies, public communications and service delivery.

What you will be working on

• Formulate, review and implement Retirement Systems policies and initiatives.
• Develop policy-ops frameworks for Retirement Systems policies.
• Work closely with stakeholders from other divisions/organisations to review and implement policies and initiatives, and overcome implementation challenges.
• Analyse data and information to inform policy formulation and evaluate the impact of policies and initiatives.
• Handle complex appeal cases.

What we are looking for

• Preferably at least 2 to 3 years of policy experience.
• Strong analytical and critical thinking skills. Experience in quantitative analysis, modelling and assessment of financial risks will be an advantage.
• Good communicator with strong inter-personal and leadership skills who can forge effective partnerships with stakeholders.
• Ability to exercise both empathy and firmness when managing complex appeal cases.
• Meticulous in work, especially when analysing information and checking against guidelines and criteria.
• Creativity and willingness to innovate.

About Ministry of Manpower

Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.

About your application process

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Ministry of Manpower or the wider Public Service.