Retail Manager/ Field Trainer
2 days ago
About this role:
The Retail Manager (Field Trainer/Educator) will oversee the retail operations and drive sales for our retail stores across Singapore. This role requires a driven leader with a passion for the beauty industry, exceptional sales acumen, and strong operational expertise to ensure the highest standards of customer service and store sales performance.
Retail Operational Management:
Oversee the day-to-day operations of multiple retail stores, ensuring compliance with company policies and procedures.
Implement and monitor operational standards to ensure consistency and excellence across all stores.
Conduct regular store visits to assess performance, identify areas for improvement, and provide coaching to store managers.
Brand Training & Sales Coaching:
Develop and execute sales strategies to achieve and exceed sales targets across all stores in the area.
Attend brand forums and cascade sessions.
Host brand principal visits and presenting of business reviews.
Produce and maintain physical and digital education and materials.
Design retail guideline and training curricula within time and budget constraints.
Motivate and inspire store teams to deliver exceptional customer service and achieve sales goals.
Team Development:
Recruit, train, and develop Store managers and their Beauty Advisors to ensure a high level of competence and engagement.
Foster a positive and collaborative team culture, encouraging continuous learning and development.
Conduct regular performance reviews, set clear objectives, and provide ongoing feedback and support.
Customer Experience:
Ensure that all stores provide an outstanding customer experience, maintaining high standards of service and product knowledge.
Address and resolve customer complaints and issues promptly and effectively.
Implement initiatives to enhance customer loyalty and retention.
Inventory and Merchandising:
Oversee inventory management to ensure optimal stock levels and minimize shrinkage.
Ensure that visual merchandising standards are consistently maintained to attract customers and drive sales.
Coordinate with the merchandising team to execute promotional activities and product launches.
Financial Management:
Manage the area’s budget, including sales targets, labour costs, and other operational expenses.
Monitor financial performance, analyse variances, and implement corrective actions to achieve financial goals.
Prepare regular reports on sales, expenses, and other key performance indicators for senior management.
Requirements:
A passion for beauty and a strong sense of creativity.
Strong experience in Retail Operations Management positions, with hands-on exposure in Singapore and region.
In-depth knowledge of the beauty industry, including trends, brands and consumer preferences.
Strong analytical skills with the ability to interpret sales data, market insights, and financial reports.
Exceptional communication, negotiation, and relationship-building skills.
Strategic thinker with the ability to translate ideas into actionable plans.
Proficiency in using sales and data analysis tools.
Previous experience in managing and developing high-performing teams.
Demonstrated ability to thrive in a fast-paced and dynamic environment.
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