Client success manager, travel

6 days ago

Singapore Flywire Full time

Are you ready to trade your job for a journey?Become a Fly MatePassion, excitement & global collaboration are all core to what it means to be a Fly Mate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,700+ global clients across education, healthcare, travel & B2 B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started
With over 1,200+ global Fly Mates, representing more than 40 nationalities, and in 12 offices worldwide, we’re looking for Fly Mates to join the next stage of our journey as we continue to grow.
The Opportunity
We, at Flywire, are seeking aClient Success Manager, Travelwho will work with the Travel sales team and management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, upsell to increase revenue, find opportunities for improvement, provide accurate and timely issue resolution and assure clients utilize the Flywire International Payment Solution.
Building and maintaining strong relationships and communication within key business client accounts
Creating the ideal strategy for each business client to maximize money moved and increasing revenue through up-selling
Providing clients with analytics and additional reporting mechanisms through a quarterly/bi-annual business review
Working with existing business team to build out standard methodologies for client on-boarding
Strategic Consultation - Become a payment expert for our merchants, delivering expertise, education, leadership and guidance to merchants on their global payments strategy.
Provide a feedback loop for The Client, by gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management personnel.
Developing and maintaining a current knowledge and understanding of all services provided by the company and maintaining, at all times, a professional and ethical relationship with clients when representing the company
Execution and results oriented - A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision.
Here’s What We’re Looking For:
5+ years of working experience in relationship management, account management experience or similar role
Working experience in Inside Sales, handling customer objections and leading customer relationships
Excellent interpersonal, analytical and planning skills
Proficiency in presentation skills
Experience with Smartsheets, Salesforce, Looker, and Zendesk is a plus
Willingness to travel around 25% of the time
What We Offer:
Competitive compensation, including Restricted Stock Units
Employee Stock Purchase Plan (ESPP)
Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #Inside Flywire on social media
Dynamic & Global Team (we have been collaborating virtually for years)
Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global Fly Mates
Be a meaningful part in our success - every Fly Mate makes an impact
Competitive time off including Fly Better Days to volunteer in a cause you believe in and Digital Disconnect Days
Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers)
Submit today and get started
We are excited to get to know you Throughout our process you can expect 4-5 rounds of interviews with different Fly Mates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part) your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our Fly Mates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.#J-18808-Ljbffr

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