Application Support Engineer

6 days ago

Singapore Pico Full time

Application Support Engineer (Market Data & Trading Environments)Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo. Redline Production Support Services is a customer-faced group engaged with our customers, development and production teams to ensure customer success with implementing Redline products. Preferred candidates strive to work in an entrepreneurial environment, have an interest in automation and technology, and are committed to customer satisfaction. Responsibilities and duties (include but not limited to)Assist clients in solving problems and maximizing the value of Redline products and services within their enterprise. Respond promptly to production issues, provide workarounds whenever possible. Replicate customer issues and verify fixes for customer patches and releases. Software upgrade Routine changes Proactive monitoring Performance tuning of applications Assess impact of exchange-driven initiatives and participate in relevant weekend testing Work closely with development engineers to promptly resolve customer requests. Work closely with Pico server and network teams for issue troubleshooting and change management. Elevate Redline managed practice and ensure customer success by: Putting in place the necessary automation and scripting. Continuous improvement of tools (monitoring, inventory, runbooks). Education, Skills and background Bachelor's degree or higher in an Engineering discipline, e.g., Computer Science, Electrical Engineering, Math or Management Information Systems. Experience with financial services front office systems, market data tickerplants, order execution technology and the global exchange technology landscape. Strong understanding of Linux and Linux performance tuning. Solid experience with Intel-based computer architecture and IT systems networking. Experience with programming and scripting; knowledge of Python, C/C++ or Java is a plus. Excellent customer service attitude and interpersonal skills. Strong communication skills both written and verbal. Experience working in a team-oriented, collaborative environment. Task and result oriented with strong work ethics and values. Ability to be flexible and adapt to any given situation. Working Arrangements This is a Hybrid-based position in locations where Pico has a local office. Remote positions may also be considered in locations where Pico does not have a local office. Travel may be required from time to time, but it is not expected to be regular or frequent. The team operates in a follow-the-sun model and the role holder is expected to work 9-5pm, Monday to Friday. For continuity of service, working early or late shifts, during

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