Age Assurance Program Manager, Teen Experiences, Platform Responsibility

Age Assurance Program Manager, Teen Experiences, Platform Responsibility 1 week ago Be among the first 25 applicants About the Team The Platform Responsibility team is at the forefront of building and optimizing content safety systems. With a focus on optimising and advancing content safety, we leverage advanced large language and multimodal models to enhance review efficiency, risk control, and user trust. Working closely with business and technical stakeholders, we deliver scalable solutions that keep pace with rapid global growth. About the Role We are seeking a Senior Program Manager to lead large‑scale programs that protect our platform and community. In this role, you will design and scale moderation workflows, ensuring policies are translated into effective, compliant, and globally scalable processes. You will partner with cross‑functional teams to drive efficiency, mitigate risks, and deliver impactful initiatives. The ideal candidate brings deep program management expertise, a strong understanding of moderation systems, and the ability to navigate complex regulatory and operational challenges in a fast‑paced, high‑growth environment. Responsibilities Support TikTok age assurance ecosystem projects by improving the overall effectiveness and outcomes through moderation strategies and operational mechanisms. Manage age moderation projects, design reasonable strategies and goals based on business expectations, and work together with upstream and downstream stakeholders to promote the timely implementation of projects and achieve targets. Monitor key metrics of projects, deep‑dive on abnormal fluctuations, identify pain points, make resolution plans with all stakeholders and resolve top issues thoroughly. Evaluate and manage external age verification vendors, driving end‑to‑end integration with internal systems to ensure seamless user experience, data compliance, and cost efficiency. Minimum Qualifications Bachelor's degree or equivalent practical experience, with 3+ years of experience in operations, trust & safety, or program management. Strong analytical and project management skills with cross‑functional collaboration experience. Excellent communication and problem‑solving abilities in a fast‑paced environment. Preferred Qualifications Experience in youth/teen safety programs. Familiarity with global privacy and age‑related regulations. Experience managing third‑party verification vendors or large‑scale operational systems. Passion for building safe and responsible user experiences. About TikTok TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We’re passionate about this and hope you are too. #J-18808-Ljbffr