Banking Complaints Investigator

[What the role is] The Service Assurance Department (SASD) ensures quality, consistent and citizen-centric delivery of operations and services through assurance checks and audits into front-facing processes, and investigations into serious complaints. Specifically, the career opportunity resides in the Complaints Investigation Branch (CIB) which conducts...

A leading fintech company in Singapore is looking for an IC4 Complaints Lead to resolve escalated customer issues and manage regulatory complaints. The ideal candidate must have experience in complaints management, strong investigative skills, and excellent communication abilities. This role offers a dynamic work environment focused on improving customer...

Work Schedule Monday to Friday, 9:00 am – 6:00 pm Key Responsibilities Complaint Management: Receive, investigate, and resolve customer complaints related to banking services, credit cards, servicing issues, and Financial Advisors Act compliance. Act as the main contact for escalated cases, ensuring prompt and effective resolution. Customer Engagement:...

Work Schedule: Monday to Friday, 9:00 am – 6:00 pm Key Responsibilities Complaint Management: Receive, investigate, and resolve customer complaints related to banking services, credit cards, servicing issues, and Financial Advisors Act compliance. Act as the main contact for escalated cases, ensuring prompt and effective resolution. Customer Engagement:...

SMBC first opened its doors for business in Singapore in 1963. The Singapore branch was established as our hub in Asia Pacific outside of Japan in 2008 to support the growth and expansion of our customers in and across the region. SMBC Singapore provides a comprehensive range of wholesale banking solutions as a full commercial bank in Singapore. In 2023, we...

Posted by: Richard Aldridge Recruiter View profile & contact Exciting opportunity to perform a regional role with an established multi-national bank. The role will focus on carrying out investigations covering a wide array of functions to safe guard the company’s interest. It will also provide learning opportunities, development and career...

The IC4 Complaints Lead specializing in Consumer/ Regulatory Complaints and/or Quality Check Lead for complaints will play a pivotal role in resolving escalated customer issues from multiple regulators Globally, supporting legal and regulatory processes, and driving improvements across customer experience workflows. Their expertise will help bridge the gap...

Trust is the first of a new breed of banks in Singapore - digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank. As a **Complaints Handling Specialist...

**Responsibilities**: Respond and resolve disputes in a timely and fair manner, in accordance with rules and internal procedures Responsible for the acceptance, investigation that includes reviewing of customer’s account activities and listening to recorded calls, and timely resolution of complaints received Explain and/or provide findings and conclusions...

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