Customer Projects Manager

2 days ago

Singapore Jet Aviation Full time

Customer Projects Manager

Location:

Singapore, SG,

Flexible Work Arrangement: Onsite

Job Category: Aircraft Maintenance Repair & Overhaul (MRO)

Career Level: Executive

Requisition Id: 4543

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

As the Customer Projects Manager at Jet Aviation, you will act as the main point of contact towards the customer for all project related aspects such as:

  • Supporting project starting and implementation
  • Managing project, budget, schedule and quality gates.
  • Managing product delivery including paper work
  • Reporting to customer and Jet MRO management on project status
  • Closing project

Customer Projects Manager shall ensure continuous contract compliance, expected GP% performance and managing changes until project closure.

In addition, the Customer Projects Manager act as the liaison between the customer and supervisors, engineering, production, SCM and billing. With your hands-on mentality, you manage the project in a pro-active manner, finding the right balance between customer satisfaction and commercial performance of the project. The Customer Projects Manager is on top of regulatory requirement and work closely together with the core team to release the AC successfully to service.

Main Responsibilities

  • Review the initial work scope with the Project Specialist (Planner) and take over ownership of the project
  • Present and confirm project work scope with the customer during the input meeting
  • Create GANTT chart for project execution management
  • Raise defects and scope increases to the customer via Additional Work Requests (AWR)
  • Investigate parts pricing from SCM or supplier websites
  • Track critical parts with the help of SCM
  • Open work orders in SAP as required
  • Coordinate supervisor and other resource assignment together with P145
  • Issue project Financial & Technical status report to customer on a regular basis
  • Monitor project: general progress, planned hours # budget, financial performance, R&O, implement mitigation strategies,

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