Highly Motivated Process and Quality Specialist

6 days ago

Singapore beBeeQuality Full time

Job Description

Role Summary:

We are seeking a detail-oriented and highly motivated Process and Quality Specialist to join our team. As a key member of the Front Office, you will play a vital role in ensuring compliant and efficient client lifecycle management.

The ideal candidate will have excellent communication and coordination skills, strong knowledge and experience in front staff processes, risk management tasks, and tools.

They will also possess strong analytical and conceptual skills, ability to understand complex front and operational procedures and processes, and a proactive working style with a sense of initiative.

Key Responsibilities:

  • Be the KYC subject matter expert and specialized practitioner for Client Advisor (CA) and Market Team Head (MTH) queries on complex cases.
  • Stay current with regulatory changes and requirements around client KYC.
  • Own the end-to-end operational KYC activities (including periodic reviews and client onboarding) and validate to ensure that all documentation provided are of the highest quality.
  • Act as interface between functional units and the desk.
  • Pre-checks, alerts, and deficiencies remediation with the MTH&CA
  • Support the tracking and analysis of operational incidents and implementation of adequate measures.
  • Team Support: Support team members to clear periodic reviews and onboarding volumes.
  • Relationship Management: Maintain credibility and good relationships with client advisors and market team heads for collaborative outcomes.
  • Process Improvement: Actively participate in initiatives that streamline and improve KYC processes, provide feedback, ideas, and comments to Team Lead to improve and drive processes towards further efficiency.
  • Influence and Innovation: Contribute and play a part in shaping the future of KYC processes and be a change influencer.
  • Actively participate in ideations and initiatives that streamline and improve the future of PQS processes and KYC/AML checks.
  • Identify and propose process improvements, establish a sound risk & efficiency culture within the desk.

Required Skills and Qualifications

Essential Skills:

  • Excellent communication and coordination skills.
  • Strong knowledge and experience in front staff processes, risk management tasks, and tools.
  • Experience within the Wealth Management environment, e.g., in a front (CA, CAM), process, risk, compliance, audit or business management function for at least 3 years.
  • Strong analytical and conceptual skills and ability to understand complex front and operational procedures and processes.
  • Proactive and self-dependent working style, self-starter with a sense of initiative who demonstrates drive and commitment and the ability to motivate others.

Benefits

This role offers:

  • A chance to strengthen the market management structure focusing on optimal contribution in context to training and awareness for all front staff.
  • Opportunity to work closely with Client Advisors (CAs) and Market Team Heads (MTHs).
  • Collaborative environment where you can contribute to continuous learning organization.

Others

About this role:

You'll be part of the Process and Quality Specialist (PQS) function embedded within the Front Office, working closely with Client Advisors (CAs) and Market Team Heads (MTHs).

The PQS team plays a vital role in ensuring compliant and efficient client lifecycle management, with a strong focus on KYC and AML standards.

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