Manager, Academic

Overview We are seeking an experienced Manager with a passion for education and a strong focus on administrative excellence to join our graduate programme team at Wee Kim Wee School of Communication and Information (WKWSCI). In this key role, the successful candidate will lead and oversee the administrative, academic, and operational aspects of the Graduate Coursework and Graduate Research Programmes. Responsibilities Team Oversight Oversee a team, guiding it to achieve organizational goals by planning, organising, staffing, directing, and managing resources. Staff appraisal and performance planning. Programme Oversight Lead the administration of both Postgraduate Coursework (PGC) and Postgraduate Research (PGR) programmes. Oversee the daily operations of admissions, examination activities, graduation processes, and student welfare, ensuring compliance with NTU's academic and regulatory requirements. Manage the student lifecycle to ensure a seamless experience for graduate students. Continuously review and improve processes and guidelines to ensure operational efficiency and alignment with industry best practices. Oversee the submission of course proposals and curriculum review requirements to support programme development. Strategic Planning and Implementation Lead the strategic planning for PGC and PGR administrative operations. Develop and implement administrative policies and procedures. Drive process improvement and operational efficiency initiatives. Admissions & Onboarding Manage admissions processes, including application evaluation, interview coordination, and offer management. Coordinate student onboarding and orientation programmes for coursework and research students. Student Progression & Support Track and monitor student academic progression, ensuring timely completion of milestones. Communicate academic policies, deadlines, and programme updates clearly to students, faculty, and administrative offices. Serve as the primary liaison between students, faculty, the College, and NTU central offices. Actively support students' academic well‐being and provide a safe, approachable environment for concerns. Collaborate with faculty and support offices to address student well‐being needs. Collaborations & Representation Act as the key liaison for international university collaborations, including the preparation of MOUs/MOAs. Represent the school in the Graduate Education – Committee of Practice (GE‐COP) and attend monthly meetings. Attend the Postgraduate Programmes by Coursework (PGC) Affairs Executive Committee meetings. Programme Advisory Provide recommendations and advice regarding graduate policies and regulations to key faculty members to assist in decision‐making. Others Perform data analysis and generate reports for internal and external stakeholders to support decision‐making and track progress. Annual budget planning, budget tracking, and effective management of allocated financial resources. Collaborate with auditors to ensure thorough evaluation of programme processes. Requirements Bachelor's degree with a minimum of 10 years of relevant work experience, preferably within a higher‐learning institution or university operations setting. Knowledge in admission processes, programme operations, student services and well‐being management, budget management, and project management. Skilled strategic thinking and planning capabilities. Excellent communication and writing skills, with the ability to interact well with diverse stakeholders. Good problem‐solving and negotiation skills, capable of managing complex operational processes. Strong organisational and time‐management skills, including the ability to plan and prioritise work with competing deadlines. Ability to handle confidential information. Proficiency in Microsoft Office suite applications. Strong customer‐service focus with a passion for supporting faculty and students. Tactful and empathetic when necessary. Self‐motivated team player who can work independently with minimal supervision, yet collaborates effectively in a team‐oriented environment. Good initiative, responsibility, and a positive work attitude. Meticulous and organised, with a strong willingness to learn. #J-18808-Ljbffr