F&B VIP Host

Overview Join to apply for the F&B VIP Host - Lavo role at Marina Bay Sands WE TAKE YOU ABOVE BEYOND. Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Job Responsibilities Establish and develop relations with club patrons and provide personalized services. Responsible for taking reservations, answering the phone, responding to any guest requests. Greet each guest warmly. Be helpful, welcoming and pleasant towards each guest. Seat the guests in the restaurant according to designated rotation plans. Seat guests evenly and fairly at various stations of the restaurant. Personalize each guest experience by using the guests' names where known. Acknowledge each special occasion where known. Pass on the relevant guest information to the Captains and Server Attendants. Maintain the guests' profile and history, noting all special occasions and dates (e.g., birthdays, wedding anniversaries). Notify all guest comments to the Manager and Assistant Manager. Ensure that guests are screened for safety and individuals of disrepute are not allowed entry. Recognize illegal and undesirable behavior and take appropriate steps to deny entry and have such individuals removed from the premises. Ensure that at all times the best interest of the venue is upheld when permitting entry to any guest. Follow up on guest complaints pertaining to nightclub and restaurant related experiences. Resolve guest service queries and concerns with diplomacy and tact and report any issues to management. Supervise, coach and support all VIP Hosts/hosts in achieving their targets. Compile and track VIP Host Performance Incentive Plans. Develop street team promotion schedule and verify weekly hours. Report on VIP Hosts, promoters and internal staff guest list including total count, gender ratio and overall quality. Track and distribute promotional tools for driving guest lists including VIP passes and wristbands. Perform a variety of tasks relating to customer interaction and various points throughout the nightclub and the property as decided by Management on the shift. Maintain a guest focus at all times, ensuring that guest service delivery is timely, effective and efficient and that it meets both the guest's (internal and external) needs and corporate standards. Perform office and correspondence duties related to maintaining and following up networks, including updating contact records, email correspondence and thank you cards. Review and monitor VIP Host correspondence ensuring targets are met and standards are maintained. Seek, build and retain a network of clientele to promote the Nightclub as an entertainment venue and generate business in identified target market sectors. Work closely with the Sales and Event Manager to identify potential events and clientele to target. Be fully aware of and comply with established standards and procedures and provide quality service to all customers in a timely and efficient manner. Maintain a good knowledge of the venue complex, amenities, current promotions, local services and surrounding attractions. Ensure a high standard of personal grooming and professional appearance at all times. Use discretion and maintain confidentiality when handling information relating to nightclub operations including guest lists. Monitor team member punctuality, grooming standards and overall performance. Perform all other related and compatible duties as assigned. Responsible for developing relationships within Singapore to promote all venues. Act as mentor to the host team. Job Requirements Education & Certification Diploma/Degree in hospitality or related field preferred Experience Required by all TM's to help promote the venues on all personal social media platforms in a positive view on a weekly basis Other Prerequisite Have a well-groomed and professional appearance Be able to work days, nights, public holidays, eve of public holidays and any peak periods and any shift per the business needs and requirements. Able to perform under pressure. Building Trust and Teamwork Meet internal and external guest needs, communicates expected standards of service. Build a strong relationship with Hotel Concierge, Butlers, Gaming host and marketing. Attention to detail and good communication skills Strong administration, planning and organizational skills Strong knowledge of MS Word, MS Excel and MS Outlook Must be able to be around loud noise and amplified music for extended periods at a time Demonstrated ability in planning and resourcing people and products, performance management and controlling labour costs and operating expenses Guest Service Orientation: meets internal and external guest needs, communicates expected standards of service. Exposure to Hospitality environment. Experience in networking Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company. Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industries: Hospitality Note: This refined description removes unrelated postings and keeps the core responsibilities and qualifications aligned with the role. #J-18808-Ljbffr