Techical Support Analyst

2 weeks ago

Singapore TITANSOFT PTE. LTD. Full time

*Ring Ring* Your end-users need your help Will you rise to the occasion and answer the call, drawing on your expertise to solve the problem that they are facing at that moment? Our Technical Support Analysts are the "Batmen" of Titansoft, give them the bat-signal, and they will look into your issue and beat them into oblivion. *POW*

What a Technical Support Analyst does in Titansoft

  • Assist in product support for end users
  • Coordinate with team members to resolve reported problems by end users within SLA
  • Provide a single point of contact for end users to report problems
  • Work closely with team members to suggest and propose prevention methods or workarounds for problems
  • Be proactive with system monitoring, provide efficient solution and action before end users report / problems occur
  • Take responsibility on receiving reports or problems until the root cause is solved or preventive action is applied
  • Willing to perform 24/7 support duties on rotational basis
  • Perform tasks assigned by direct supervisor

What we are looking for in a Technical Support Analyst

Qualifications

  • Minimum Advance Diploma in Computer Science or related field

Experience

  • At least 1 year of technical support customer service experience in a corporate IT environment.
  • Basic knowledge in TCP/ IP networking as well as web services
  • Basic knowledge in web application development and support

Skills

  • Ability to work on their own initiative and be a self-starter
  • Detail-oriented and ability to consistently produce high quality, accurate work
  • Exceptional problem solving and troubleshooting skills
  • Willingness and ability to work cooperatively with others as part of a team
  • Flexibility in terms of responsibilities and working arrangements
  • Good interpersonal and communication skills with report writing and documentation skills
  • Ability to work under pressure for deliverables

What makes a (super) Technical Support Analyst in Titansoft AKA the "great to haves"

  • Candidates who are skilled in IIS, SQL, Logparser and Powershell

What everyone gets in Titansoft (psst. We didn't get that Great Place To Work in Singapore 2024 Award for nothing)

  • 18 days of rest and relaxation for each year (P.S. It gets even better over the years)
  • Competitive salaries and bonuses bench-marked against big players in the industry (Yeap, those companies)
  • Flexible working hours (Sleep in a little longer after fixing that pesky bug from last night)
  • Comprehensive insurance coverage
  • Wellness fund (Flexibilty to use it for medical, dental, EAP or even attraction parks)
  • Very well-stocked pantry (We've never heard of the term 'Hunger Games', nope)
  • Communities of Practice and Workshops catered for your growth and learning
  • Substantial subsidies and programs to keep that creative flow while having fun (Health promotion program, annual overseas company outing, an annual dinner that nobody will ever forget, etc.)
  • Hardcore work and hardcore fun

Working at Titansoft will probably be unlike any other careers you have ever had. Discover why you should join us

#J-18808-Ljbffr

  • Techical Support Analyst

    2 weeks ago

    Singapore TITANSOFT PTE. LTD. Full time

    *Ring Ring* Your end-users need your help Will you rise to the occasion and answer the call, drawing on your expertise to solve the problem that they are facing at that moment? Our Technical Support Analysts are the "Batmen" of Titansoft, give them the bat-signal, and they will look into your issue and beat them into oblivion. *POW*What a Technical Support...

  • IT Business Analyst

    5 days ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    **IT Business Analyst **- High Bonus + Attractive Benefits (depends on experience)** - **Hybrid WFH Work Module** **- Training will be provided.** - **Good career progression**: - **Permanent Role**: **Responsibility**: **This is a Techical Business Analyst role, where you will be involved business analysis and technical aspects of system customisation and...

  • Business Analyst

    7 days ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    **Business Analyst (SDLC/ No core Programming/ Entry level welcome) **- Basic salary up to $7,500 + Attractive Bonus + Attractive Benefits (depends on experience)** - **North East location** **- Entry-level welcome to apply. Training will be provided.** **- Good working environment** - **Good career progression**: - **Permanent...

  • Business Analyst X3

    3 days ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    **Business Analyst x3 (SDLC/ No core Programming/ Entry level welcome) **- Basic salary up to $7,500 + Attractive Bonus + Attractive Benefits (depends on experience)** - **North East location** **- Entry-level welcome to apply. Training will be provided.** **- Good working environment** - **Good career progression**: - **Permanent...

  • Technical Support

    7 days ago

    Singapore N-NERGY PTE. LTD. Full time

    Provide techical assistance and liaise with customers on all technical related matters. Trouble shooting, problem solving on customers' issues and concerns. Coordinating with suppliers/vendors to ensure smooth flow of projects. Handle warranty issues, start up and refurbishing projects. Prepare schedules, reports and monitoring of projects. On site work...

  • Support Analyst

    2 weeks ago

    Singapore Shell Infotech Full time

    **Support Analyst**: **Requirement Title**: Support Analyst **Function**: Java Technologies **No of position**: 1 **Experience: **3.00 - 12.00 (years) **Availability: **Short Period **Location: **Singapore **Status: **Open **Support Analyst - Contract**: **RESPONSIBILITIES** 1) Work in fast paced environment for bank or financial house. 2) Having...

  • Apac Cybersecurity Analyst

    1 week ago

    Singapore Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence, and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Site Engineer

    2 days ago

    Singapore SNK ENGINEERING & TRADING PTE. LTD. Full time

    Site work co-ordination with maincon and other contractors in terms of techical, drawings, work sequence. Review and Coordinate of design, method statement, safe work procedures. Keep record of daily activities, work progress, vo, inspection forms & testing results. Work with procurement department on materials submission, purchase order, delivery checking...

  • IT Support Analyst

    2 days ago

    Singapore Spearing Executive Search Full time

    Job Description We are looking for an IT Support Analyst that is meticulous with deadlines, a keen eye for detail and good social ability in order to communicate with the staff and solve their issues quickly and without issues. As an IT Support Analyst, you will be dealing with IT affairs such as ensuring that the employees overall installation,...

  • Trading Support Analyst

    1 week ago

    Singapore ONYX SG PTE. LTD. Full time

    **JOB DESCRIPTION** An MNC in Oil & Gas industry is currently looking for a Trading Support Analyst to join their expanding team. The Trading Support Analyst will be responsible in supporting Traders in their trading activities by doing analysis, market research, monitoring and managing reports, performing due diligence/KYC, and onboarding clients. While...