Customer Service Associate

5 days ago

Singapore SILVER BULLION PTE. LTD. Full time

Interested to understand how money and the financial system works? Love being around real money that has been used as a medium of exchange since 5,000 years ago? All that glitters is not just gold but silver as well As a Customer Service Officer, you will be trained to build a solid foundation and career within the precious metals and bullion industry. Responsibilities Customer Engagement Greet and assist customers in a friendly and professional manner. Provide information on products, promotions, and store policies. Handle customer inquiries, exchanges, and complaints promptly and courteously. Sales Support Assist in upselling or cross-selling products (ie. storage, promotional items)Coordinate with the sales team to ensure smooth order processing and fulfilment. Conduct the appropriate know-your-customer (KYC) processes relevant to client profiles. Store Operations Maintain cleanliness, organization, and display standards in the retail area. Support daily store operations including stock replenishment and inventory checks. Ensure compliance with safety, security, and operational procedures. Collect and report customer feedback to improve client experience. Team Collaboration Work closely with store managers and relationship managers to deliver a seamless customer experience. Uphold the company's brand values and service standards in every customer interaction. This is a retail-based role at our shop in central Singapore, Milennia Walk. A strong command of both verbal and written English is a must. Proficiency in other languages such as Mandarin, Cantonese, German and French would also be welcome. If you're interested in finance, but don't know where to start, this would be an excellent step into the world of precious metals and financial systems. About Silver Bullion Group Silver Bullion Group, founded in Singapore in 2009, provides integrated services in precious metals trading, high-security vaulting, and collateralized financing. Through its subsidiaries, the Group enables clients to purchase and sell investment-grade gold, silver, and other metals, with custody provided under bailment structures at its facilities, including The Safe House and The Reserve, one of the world's largest private vaults. The Group also operates a peer-to-peer lending platform in Singapore, which has facilitated more than 24,000 loans with a total lending volume exceeding S$1 billion. Silver Bullion is a member of the Singapore Bullion Market Association (SBMA), the London Bullion Market Association (LBMA), and The Silver Institute, and is a partner of the World Platinum Investment Council (WPIC).

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