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Business Analyst

2 weeks ago

Singapore This is an IT support group Full time

About Us:
From business process re-engineering to global business expansion for Japanese corporations, Abeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.
Responsibilities:
Lead and manage the overall project, including coordinating team members and stakeholders.
Develop and maintain project plans, schedules, and resource allocations.
Understand user processes and business strategies to gather and define business requirements.
Collaborate with stakeholders to discuss, plan, and optimize both system solutions and user operation processes.
Support users during UAT (User Acceptance Testing) by creating test scenarios, managing the testing process, and handling change management.
Listen to and address client issues and concerns to strengthen the business relationship and resolve potential risks.
Provide continuous support to enhance client satisfaction and business opportunities.
Requirements:
At least 5 years of experience in IT Service Management (ITSM), covering all phases (e.g., ITIL).
At least 5 years of experience in business requirements gathering and definition.
At least 5 years of experience working in the banking industry with a strong understanding of products like deposits, loans, remittances, trade, and treasury.
At least 1 year of data analysis experience.
Project management experience, including documentation and report creation in tools like PowerPoint, Excel, and Word.
10 years of working experience.
Business-level English (Read/Write/Listen/Speak).
Strong documentation and communication skills in a project management context.
Systematic knowledge of IT Service Management (ITSM) and ITIL best practices.
Good communication skills in English and Japanese language (in order to liaise with Japanese speaking stakeholders and clients).
Excellent team communication and client management skills.
Ability to engage and communicate effectively with clients in both business and technical contexts.
Why Join Us:
At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting.
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