Integration Services Lead

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The Integration Services Lead is responsible for overseeing and managing the integration of services across both enterprise and consumer platforms. This role encompasses leadership of six squads to ensure cohesive delivery, successful integration, and alignment with business goals. The Integration Services Lead manages a team comprising Integration Tech Leads, Integration Design Specialists, Network Integration Developers, RPA Tech Lead, DevOps Tech Lead, and OEM vendors, ensuring that all integration efforts are coordinated effectively.
Key Roles and Responsibilities
Strategic Leadership and Coordination
Lead Integration Strategy: Define and manage the integration strategy for enterprise and consumer solutions, ensuring all components are integrated effectively to meet business needs.
Coordinate Across Squads: Oversee the delivery of six squads ensuring alignment with organizational objectives and promoting cross-functional collaboration.
Stakeholder Management: Serve as the primary point of contact for key stakeholders, including business owners, squad leads, and OEM vendors, ensuring they are well-informed on integration progress and issues.
Team Leadership and Development
Lead Integration Team: Directly lead and mentor a team that includes:
Integration Tech Lead: Responsible for driving technical integration across squads.
Integration Design Specialists: Oversee the architecture and ensure alignment with design principles and guidelines.
Network Integration Developers: Develop and execute integration code to connect various systems and services.
RPA Tech Lead: Oversee automation initiatives across the integration layers to reduce manual intervention and streamline workflows.
DevOps Tech Lead: Ensure that integration processes are aligned with DevOps principles, facilitating smooth CI/CD pipelines.
OEM Vendors: Manage engagements with external vendors, ensuring they deliver as per the contract and meet integration standards.
Technical Oversight
End-to-End Integration: Ensure end-to-end system integration across multiple platforms (enterprise and consumer), including CRM, billing systems, digital front-ends, and third-party applications.
Technical Architecture: Work closely with the Integration Design Specialists to establish integration standards, design reusable components, and ensure consistency in integration practices across different squads.
API and Middleware Management: Oversee the development, implementation, and management of APIs, middleware solutions, and network protocols that facilitate integration among systems.
Delivery Management
Sprint Planning and Delivery Oversight: Collaborate with Scrum Masters and Squad Leads to plan and manage delivery timelines for integration-related features and capabilities, ensuring they align with the overall product roadmap.
Risk Management: Identify risks related to integration projects, create mitigation plans, and manage escalation processes for any challenges during integration.
Performance Monitoring: Track and monitor the progress of all integration projects, using KPIs to evaluate performance and ensure that deadlines and quality standards are met.
OEM Coordination: Engage and manage relationships with OEM vendors to facilitate integration activities, including contract negotiations, managing SLAs, and monitoring vendor performance.
Quality Assurance: Work with vendors to ensure all integration solutions comply with security standards, quality requirements, and industry best practices.
Integration Testing and Quality Assurance
Test Strategy Development: Define the integration testing strategy to ensure that all integrated components work seamlessly together.
Coordinate Testing Efforts: Work with QA Leads and Network Integration Dev to plan and execute integration tests across systems, ensuring that all APIs, data flows, and interactions are functioning correctly.
Defect Management: Oversee defect resolution during testing phases, especially during UAT and post-deployment hypercare.
DevOps Integration and Automation
DevOps Practices: Lead the integration team to follow DevOps principles, ensuring that integration services are delivered through automated CI/CD pipelines.
Infrastructure as Code (IaC): Work with the DevOps Tech Lead to establish infrastructure deployment using IaC principles to ensure consistency and repeatability in environment setup.
Hypercare and Post-Deployment Management
Hypercare Support: Ensure there is a comprehensive support plan for the hypercare period post-deployment, which typically lasts for 3 weeks. Work closely with OEM vendors during this period to address any issues quickly.
Handover to AMS: After the hypercare period, ensure a smooth handover to the AMS team. This includes organizing knowledge